Luis Jurado
Orlando ,USA
Summary
Resourceful Internal Service Advisor with a track record of productivity and efficiency. Proficient in customer service management, workflow optimization, and conflict resolution. Strong communication, empathy, and problem-solving abilities foster superior client satisfaction and team collaboration.
Overview
3
3
Languages
22
22
years of professional experience
Work History
Vehicle Acquisition Specialist
AutoNation Chevrolet on West Colonial
Orlando, FL
11.2024 - 06.2026
- Conducted market research to identify competitive purchasing opportunities.
- Evaluated trade-in vehicles for resale potential and value accuracy.
- Acquired vehicle purchased thru Facebook.
- Purchased vehicles thru KBB leads.
- Managed vehicle acquisition leads for AutoNation Chevrolet on West Colonial showroom.
- Updated CRM records with acquisition notes, appraisal details, and follow-up tasks.
Internal Service Advisor
Lexus of Orlando
Orlando , FL
01.2022 - 09.2024
- Compiled accurate estimates for required repairs, using manufacturer's recommended labor times and pricing structures.
- Performed regular inspections of vehicles prior to servicing.
- Coordinated with outside vendors and suppliers as needed to obtain special order items or services.
- Provided administrative support such as filing documents and entering data into computer systems.
- Assisted technicians in completing complex repairs by providing guidance on best practices.
- Utilized diagnostic tools such as digital multimeters and scan tools to troubleshoot problems quickly.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Conducted test drives before and after repair services.
Used Car Director
Lexus of Orlando
Orlando , FL
10.2019 - 12.2021
- Developed and implemented strategies to increase the sale of used cars.
- Monitored market trends for pricing of used vehicles.
- Maintained a consistent inventory of quality used cars.
- Ensured compliance with all applicable laws governing the sale of used cars.
- Generated monthly reports on used car sales performance and profitability.
Internal Service Advisor
Lexus of Orlando
Orlando , FL
07.2011 - 10.2019
- Compiled accurate estimates for required repairs, using manufacturer's recommended labor times and pricing structures.
- Maintained detailed documentation of all service activities including inspection reports, repair orders, warranty claims, and customer feedback forms.
- Performed regular inspections of vehicles prior to servicing.
- Utilized diagnostic tools such as digital multimeters and scan tools to troubleshoot problems quickly.
Service Advisor
Lexus of Orlando
Orlando , FL
07.2009 - 07.2011
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Explained the features and benefits of products or services offered by the dealership to customers.
Business Development Manager
Lexus of Orlando
Orlando , FL
06.2007 - 07.2009
- Developed and implemented strategies to increase sales and market share.
- Maintained a database of existing customers and prospective leads.
- Provided training to sales staff on effective communication techniques when dealing with clients.
Business Development Center Agent
Lexus of Orlando
Orlando , FL
06.2005 - 06.2007
- Maintained records of customer interactions in database system.
- Generated leads through cold calling techniques.
- Greeted customers, identified their needs and provided appropriate solutions.
- Engaged potential clients through email campaigns and social media platforms.
Service Porter
Lexus of Orlando
Orlando , USA
12.2004 - 06.2005
- Received customer vehicles for service and parked them in designated areas.
- Assisted customers with loading and unloading items from their vehicles.
- Provided shuttle service for customers when their vehicle was being serviced at the shop.
Education
High School Diploma -
University High School
Orlando 06-2004
Associate of Arts -
Valencia Community College
Orlando Some College (No Degree) -
UCF
Orlando Skills
- Technical knowledge
- Data Entry
- Vehicle assessment
- Service Recommendations
- Price Quoting
- Clerical Support
- Sales expertise
- Multitasking and Organization
- Excellent Communication
- Listening Skills
Languages
English
First Language
Spanish
Proficient (C2)
C2
Italian
Elementary (A2)
A2
Timeline
Vehicle Acquisition Specialist
AutoNation Chevrolet on West Colonial
11.2024 - 06.2026
Internal Service Advisor
Lexus of Orlando
01.2022 - 09.2024
Used Car Director
Lexus of Orlando
10.2019 - 12.2021
Internal Service Advisor
Lexus of Orlando
07.2011 - 10.2019
Service Advisor
Lexus of Orlando
07.2009 - 07.2011
Business Development Manager
Lexus of Orlando
06.2007 - 07.2009
Business Development Center Agent
Lexus of Orlando
06.2005 - 06.2007
Service Porter
Lexus of Orlando
12.2004 - 06.2005
High School Diploma -
University High School
Associate of Arts -
Valencia Community College
Some College (No Degree) -
UCF