Luis Lopez
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Orilleys Auto Parts
Thornton
03.2025 - Current
- Managed customer inquiries and resolved issues effectively.
- Trained new staff on customer service best practices.
- Oversaw daily operations of the customer service team.
- Coordinated with inventory staff to ensure product availability.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Evaluated and authenticated returns, exchanges and voids.
- Maintained accurate records of customer interactions and transactions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Monitored phone calls to provide feedback and coaching.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
Car Wash Attendant
The auto spa
Thornton
10.2022 - 12.2023
- Operated car wash equipment efficiently for various vehicle types.
- Maintained cleanliness and organization of washing bays and tools.
- Assisted customers with vehicle care inquiries and service options.
- Monitored water quality and chemical levels for optimal washing conditions.
- Collaborated with team members to ensure timely service delivery during peak hours.
- Resolved customer complaints effectively, ensuring a positive experience at the auto spa.
- Maintained a clean, organized, and safe work environment.
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
- Assisted customers with selection of car wash packages and add-on services.
- Cleaned wheels, tires, hub caps, and wheel covers to protect wheels and wheel components from deterioration.
- Received payment from customers in exchange for services rendered.
- Drove manual and automatic vehicles per day to guide through carwash.
- Prepped vehicles for washing, including removing large debris and applying pre-wash solutions.
Skills
- Customer service
- Team leadership
- Staff training
- Quality assurance
- Operational improvement
- Customer relationship management
- Time management
- Problem solving
- Active listening
- Client engagement strategies
- Customer retention techniques
- Skilled multi-tasker
- Effective workflow management
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Manager
Orilleys Auto Parts
03.2025 - Current
Car Wash Attendant
The auto spa
10.2022 - 12.2023