Luis Lozano

• Maintained accurate records of customer interactions and feedback.
• Conducted regular meetings with staff to review progress and address any concerns.
• Researched and analyzed customer feedback to identify areas of improvement.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
• Maintained positive working relationship with fellow staff and management.
• Participated in ongoing training and compliance activities.

• Oversee ticketing, partnerships, and community relations events.
• Set up and break down marketing assets (vehicles, tents, merchandise, games, etc.)

• Participate in CPKC Stadium game-day experiences and other public-facing roles.

• Execute grassroots marketing in Kansas City (youth tournaments, community events, festivals, etc.).

• Represent and promote the KC Current brand, adhering to core values.

• Facilitate team activations and provide exceptional customer service

• Inspected damaged goods prior to disposal or return to vendor.
• Maintained accurate inventory records using computerized tracking systems.
• Accurately picked, packed, and labeled orders for shipment to ensure timely delivery.
• Operated warehouse equipment to move and organize inventory.
• Assisted in loading and unloading trucks, ensuring safe and efficient handling of packages.
• Followed safety protocols to maintain a clean and hazard-free work environment.

• Communicated with dispatchers, management and colleagues to form lasting partnerships.
• Offered excellent customer service, resolving issues and answering queries at the point of delivery.
• Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
• Created delivery routes based on destinations and timelines to maintain efficiency.
• Adhered to company policies and procedures, including confidentiality and data protection standards.
• Participated in training sessions to improve delivery methods, safety practices, and customer service skills.
• Drove an assigned truck between designated points according to established schedules for delivery purposes.

• Maintained records of transactions made during shift as required by law or company policy.
• Addressed complaints to kitchen staff and served replacement items.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
• Took orders from customers accurately and in a timely manner.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Ensured that each guest was served courteously, quickly, and efficiently.

• Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
• Cultivated relationships with external organizations to build partnerships that benefited both parties.
• Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
• Established policies and procedures that promoted an ethical work environment.
• Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
• Monitored budgetary expenditures across multiple departments to ensure fiscal responsibility.

• Kept accurate logs of all deliveries and trips.
• Verified accuracy of items loaded onto truck against shipping documents.
• Contacted customers prior to delivery to coordinate delivery times.
• Obeyed traffic laws and follow established traffic and transportation procedures.
• Conducted pre-inspections to keep trucks reliable and well-maintained.

• Checked purchased vehicles at delivery time for damage and completed remaining preparations.
• Generated leads through cold calling prospective clients.
• Described merchandise and explained use, operation and care.
• Analyzed customer needs to make suitable product recommendations and demonstrations.
• Increased after-market sales by persuasively presenting additional products which enhanced vehicle and ownership experience.

• Conducted site pre-inspections and coordinated post-construction audits.
• Monitored overall safety by regularly inspecting job sites and confirming observation of protocols and standards by workers.
• Managed projects with large labor, equipment and material budgets.

• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Maintained accurate records of sales transactions using point-of-sale systems.
• Supervised daily operations including scheduling shifts, assigning duties.
• Organized team activities to build camaraderie and foster pleasant workplace culture.