Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luis Martinez

North Port,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Driver

Addario Scrap Metal
Sarasota , FL
05.2023 - Current
  • Identified areas of improvement within the division to ensure optimal efficiency and customer satisfaction.
  • Ensured compliance with all applicable laws, regulations and safety standards in the division.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Assisted with loading and unloading freight when necessary.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.

Sales Associate

Best Choice Roofing
Fort Myers, FL
02.2023 - 05.2023
  • Built relationships with customers to encourage repeat business.
  • Demonstrated product features and benefits for customers' needs.
  • Upsold additional items based on customer interests and needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Sold various products by explaining unique features and educating customers on proper application or usage.

Front of House Director

Chick-fil-A
Sarasota, FL
01.2019 - 02.2023
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Created new strategies for improving customer service standards within the organization.
  • Implemented cost-cutting measures without compromising quality of services offered.
  • Coordinated employee schedules according to shift changes and availability.
  • Provided ongoing training to address staff needs.

Supervisor

Chick-fil-A
Clayton , GA
05.2015 - 12.2018
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.

Education

High School Diploma -

Rabun County High School
Tiger, GA
05.2015

Skills

  • Appointment Scheduling
  • Continuous Improvements
  • Goal-Oriented
  • Customer Service

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Driver

Addario Scrap Metal
05.2023 - Current

Sales Associate

Best Choice Roofing
02.2023 - 05.2023

Front of House Director

Chick-fil-A
01.2019 - 02.2023

Supervisor

Chick-fil-A
05.2015 - 12.2018

High School Diploma -

Rabun County High School

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Luis Martinez