Luis Martinez
Bronx,New York
Summary
Seasoned Catering Manager with passion for creating quality food experiences. Skilled at managing employees and organizing large-scale events, including fine dining. Well-known for delivering excellent and customer service, resulting in business growth.
Overview
19
19
years of professional experience
Work History
Catering Manager
Restaurant Associates
New York
02.2017 - Current
- Managed staff schedules and maintained adequate coverage for all shifts.
- Coordinated with catering staff to deliver food services for special events and functions.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Handled catering scheduling, ordered food and planned events.
- Manage dinners for CEO’s of fortune 500 companies, working with the chef and team for a flawless execution
- Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
- Hired and trained both permanent and temporary staff members, including conducting performance appraisals and corrective actions.
- Ensure sales, labor and all entries into QBR are accurate.
- Negotiated competitive pricing with suppliers, resulting in reduced operational costs for the company.
Lead Hospitality Associate
Restaurant Associates
New York
09.2007 - 01.2017
- Oversee catering and hospitality services in a large financial firm with over 60 conference rooms and successfully service an average of 400 catering requests per month
- Proactively coordinate daily hospitality operations with an aim to guide and coach the team to provide the highest quality service to the Client
- Assure all available and appropriate resources are utilized to better achieve daily goals
- Identify and promptly correct any discrepancies in services and daily operations
- Provide proper administration of scheduling, assigning qualified staff to executive client meetings, take necessary actions for inventory supply, assure events are carefully executed in efforts to keep our standards met and provide the best quality of service
- Serve as a liaison between the BlackRock Client, team and Restaurant Associates Management
- Oversee executive and CEO’s private meetings
- Responsible for providing catering and hospitality services for the firms Board of Director’s meeting
- Assure conference center and conference rooms are always in immaculate condition and coordinate with facilities any issues, repairs or maintenance that is required.
Hospitality Associate
Forrest Solutions
New York
08.2005 - 09.2007
- Efficiently service client and internal meetings according to hospitality guidelines
- Ensure timely meeting set up and breakdown service
- Determine the use of appropriate china and silverware for the food selection delivered
- Perform daily floor rounds to assure conference rooms are in excellent condition
- Maintain conference room stock at satisfactory level
- Operate, maintain and clean a variety of standard kitchen equipment, including dish washers, coffee machines, ice machines utility carts, and microwave
- Interpret and respond clearly and effectively to e-mail as well as spoken requests over the phone or in person, and to verbal or written instructions
- Set up and breakdown for large events in new event space
- Bring tables and chairs from the basement to the event space, set up room configurations and tables for buffet stations
- Configure event space as requested by client
- Some examples of typical events are: internal town halls, client meetings/events, board of director meetings, sit down dinners, happy hours, cocktail events, blood drives, health fairs, due diligence, HR training programs, media conferences etc.
Education
Received College Credits -
Bronx Community College
01.2005
Received College Credits -
Queensborough Community College
01.2003
Skills
- Event planning proficiency
- Staff Leadership
- Food Safety
- Scheduling Staff
Achievements and Interest
- Organized a Men’s Soccer League Team on Randall’s Island 2009-2013
- Coaching a Youth developmental program at Roberto Clemente State Park through Asphalt Green 2015-Present
- Skilled strategic planning, delegating task, motivating a team to do their best and stablishing priorities
- Great understanding of tactics in soccer, Defense and Offense
Timeline
Catering Manager
Restaurant Associates
02.2017 - Current
Lead Hospitality Associate
Restaurant Associates
09.2007 - 01.2017
Hospitality Associate
Forrest Solutions
08.2005 - 09.2007
Received College Credits -
Bronx Community College
Received College Credits -
Queensborough Community College