Luis Mendez
San Bernardino,CA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Efficient restaurant food server known for productivity and ability to complete tasks swiftly. Skilled in order taking, customer service, and conflict resolution. Excel in communication, teamwork, and time management, ensuring seamless dining experiences for customers.
Overview
6
6
years of professional experience
Work History
Restaurant Food Server
Yaamava resort and casino
Highland, CA
04.2024 - Current
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked in with diners throughout the meal to ensure satisfaction.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided exceptional service to high volume of daily customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Brought food and drinks out to tables, ensuring accuracy of order.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Greeted customers and provided them with menus.
Food Runner
Yaamava resort and casino
Highland, CA
06.2023 - 03.2024
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Assisted in training new staff members on restaurant operations and procedures.
- Checked all dishes before delivering them to ensure quality standards were met.
- Provided exceptional customer service, responding promptly to requests and concerns.
Restaurant Busser
Yaamava resort and casino
Highland, CA
08.2021 - 02.2023
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
- Organized bus cart and returned to side station after each use.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Cleared tables to maintain high turnover rate and minimize wait times.
Catering Server
White House Catering
Anaheim, California
06.2019 - 07.2020
- Addressed food complaints with kitchen staff and promptly served replacement menu items.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Cleaned up after events, including washing dishes and utensils used during meal service.
- Ensured that all dietary restrictions were met by providing vegan, vegetarian, gluten-free, dairy-free options at each event.
- Operated catering equipment safely, including chafing dishes, coffee dispensers, and serving utensils.
- Maintained cleanliness and organization of event spaces before, during, and after events.
Education
Some College (No Degree) - Nursing Education
San Bernardino Valley College
San Bernardino, CASkills
- Menu design
- Foreign language skills
- Special event coordination
- Memory retention
- Fine dining etiquette
- Knowledge of dietary restrictions
- Food allergy awareness
- Handling complaints
- Order taking
- Food presentation
- Table setting
- Guest relations
- Professional appearance
Timeline
Restaurant Food Server
Yaamava resort and casino
04.2024 - Current
Food Runner
Yaamava resort and casino
06.2023 - 03.2024
Restaurant Busser
Yaamava resort and casino
08.2021 - 02.2023
Catering Server
White House Catering
06.2019 - 07.2020
Some College (No Degree) - Nursing Education
San Bernardino Valley College