Luis Mendivil
La Estrella Bakery Downtown
Tucson,AZ
3
Languages
5
years of professional experience
Business Management graduate with hands-on experience in team leadership, community engagement, stakeholder relations, and program coordination. Track record in managing operations, coordinating community outreach events, and building relationships across diverse groups. Excited to apply strategic communication and organizational skills to drive impactful collaborative workplace initiatives.
Work History
Store Manager / Team Lead
2 Years 6 Months- Developed and facilitated customer service training programs using role-play and feedback sessions, resulting in increased foot traffic and repeat customer loyalty.
- Managed inventory for 50+ products, adjusting procurement strategies based on seasonal demand to reduce waste and maintain optimal stock levels.
- Supervised daily operations, ensuring quality standards and customer satisfaction.
- Trained and mentored staff to enhance service efficiency and product knowledge.
- Managed vendor relationships, negotiating contracts for better pricing and delivery terms.
- Assisted with hiring, training and mentoring new staff members.
- Leading and scheduling a team of 6 employees, balancing individual needs with operational goals to foster a fair, inclusive work environment.
Team Lead / Butcher
2 Years 4 Months- Led team of 4 employees, fostering accountability and collaboration through equitable distribution of responsibilities.
- Delivered exceptional customer service, addressing inquiries and resolving product information and billing issues to enhance customer satisfaction.
- Ensured compliance with health and safety standards, consistently adhering to food safety regulations to protect public health.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
Bachelor of Science - Business Management
- Relevant Coursework: Organizational Behavior & Management, Public Relations & Networking, Entrepreneurship & Innovation, Intercultural Communication, Business Analytics
- GPA: 3.71
- Dean's List every school year
Skills
Local Market Engagement
Operations oversight
In-Store Promotions
Inventory Coordination
Training
Event Planning
Vendor management
Marketing and promotions
PPProgram Coordination
Strategic Communication
Problem-solving
Community engagement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Arabic
Elementary
Timeline
Store Manager / Team Lead
La Estrella Bakery Downtown
02.2024 - CurrentRead More
Team Lead / Butcher
El Herradero
11.2021 - 03.2024Read More
Grand Canyon University
Bachelor of Science from Business Management
Read More