Luis Milanez

Assisted with check-in and check-out procedures for guests.

• Greeted guests with Country Inn & Suites hospitality and warm front desk service.
• Managed incoming phone calls, directing guest requests to appropriate departments for timely resolution.
• Processed reservations, room changes, and special guest requests accurately.
• Resolved guest concerns with calm, professional customer service.
• Coordinated with housekeeping and maintenance to support room readiness.
• Provided excellent customer service while upholding company policies.
• Welcomed patrons at the front desk and engaged in friendly conversations while conducting the check-in process.
• Direct Manager: Bryan Pascual. Contact Email: bryanjohn.pascual@countryinnamericas.com
• General Manager: John Holmes. Contact Email: john.holmes@countryinnamericas.com

• Provided contact information for communication purposes.
• Led engaging activity programs supporting PawCommon community pet events and services.
• Facilitated group sessions using PawCommon guidelines and safe interaction practices.
• Supervised activity setup, materials, and cleanup for smooth event flow.
• Coordinated daily schedules for activities, rooms, and participant needs.
• Communicated with participants, families, and team members to resolve activity concerns.
• Maintained activity records, attendance logs, and supply inventories.

• (619)466-0200
• Managed night audit operations by overseeing front desk staff, auditing accounts and ensuring accuracy of financial transactions.
• Oversaw night audit function and preparation of daily financial reports.
• Completed night audit procedures including balancing accounts receivable ledger.
• Facilitated communication between night audit staff and day shift teams to ensure smooth transition and operational continuity.
• Addressed discrepancies and issues related to night audit operations promptly to maintain accuracy and integrity.
• Provided training and guidance to new hires on proper night audit procedures.
• Coordinated with IT personnel regarding maintenance requirements or technical issues affecting night audit systems.

• Supervised Rodeway Inn night audit operations and front desk coverage.
• Balanced folios, cash drawers, and end-of-day reports using property management systems.
• Resolved guest concerns, service requests, and billing issues during overnight shifts.
• Conducted daily financial audits to verify accuracy of room charges, taxes, payments, and other transactions.
• Prepared daily financial summaries and shift handoff notes for management review.
• Monitored hotel occupancy levels and prepared daily revenue reports for management review.
• Maintained guest records, reservation updates, and accurate night audit documentation.
• Monitored lobby activity, security checks, and property access throughout the night.
• Provided customer service by responding to inquiries from guests regarding services offered by the hotel.
• Investigated suspicious activity related to credit card transactions or fraud attempts.
• Directed staff to complete maintenance and housekeeping tasks based on guest requests and scheduled.

• (Closed)
• Supervised sanitation routines across pet boarding suites, grooming areas, and lounge spaces.
• Inspected kennels, play areas, and common rooms for cleanliness and safety compliance.
• Disinfected floors, cages, bowls, and high-touch surfaces using pet-safe cleaning products.
• Trained cleaning staff on sanitation procedures, chemical use, and hygiene standards.
• Enforced cleanliness standards across Pet Lounge to support healthy pet environments.
• Ensured all equipment was properly cleaned, sanitized, inspected, and stored according to company policies.
• Supervised staff responsible for cleaning floors, walls, ceilings, fixtures, and utensils, ensuring they meet company standards.