Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Luis Mireles

Gardena,CA

Summary

Dynamic Technical Support Specialist with a proven track record at DoorKing, excelling in problem-solving and customer service. Adept at troubleshooting hardware and software issues, I leverage my CompTIA A+ certification and strong communication skills to enhance user experiences and streamline support processes. Passionate about technology and dedicated to delivering exceptional results.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Technical Support Specialist

DoorKing
Inglewood, USA
07.2019 - Current
  • Responds to calls and addresses tech support tickets from customers and field engineers requiring assistance with systems.
  • Investigate and rectify equipment complications involving dealers, and end users.
  • Configuring network adapters.
  • Facilitate installation support.
  • Conveying/researching illustrated components breakdown
  • Resolving hardware and software issues

Lead Dealer Support Technician

DJI
Cerritos, USA
03.2018 - 07.2019
  • Troubleshot, evaluated, and managed product data from dealers and customers to ensure efficient operation of repair, replacement, and support processes.
  • Lead Technician - Returns & Exchanges Team
  • Educate US and international dealers regarding assembly and disassembly processes for all consumer and enterprise drones.
  • Train on essential elements of drone systems, integrating hardware with software.

Lab Technician Assistant

K&K Consultant Group
Torrance, USA
11.2015 - 03.2018
  • Prepare samples/specimens.
  • The pick-up and delivery of medical records, test results, images, specimens, and pharmaceuticals among labs, clinics, hospitals, and medical offices.
  • Assist customers and patients through the phone, and also ship supplies to labs, clinics, and hospitals.

Chilled Snacks Stocker

Marukai Corporation
Gardena, USA
06.2013 - 11.2015
  • Rotation of items and ranging of items in position.
  • report any damaged or expired items, as well as order them in an appropriate timeframe.
  • Received items in warehouse and verified quantities against orders.
    Organized placement of items within employee room for easy access.

Education

B.A. - Computer Technology

Cal State University Dominguez Hills
Carson, CA
05-2023

Associates Degree of Arts - Sociology

El Camino College
Torrance, CA
01.2019

High School Diploma - General education

Gardena High School
Gardena, CA
01.2012

Skills

  • Microsoft Word and Excel
  • Access
  • Basic networking
  • Customer service
  • Problem solving
  • Google Docs
  • crm
  • C
  • Arduino
  • Java
  • Visual Studio
  • Prototype development

Certification

  • Residential Electrical writing, Southern California Regional occupational center, 01/01/12
  • Commercial Electrical writing, Southern California Regional occupational center, 01/01/12
  • Comptia A+

Accomplishments

  • Deans list Spring 2019 El Camino college
  • Graduated Honors in Computer Technology

Languages

Spanish
Professional

Timeline

Technical Support Specialist

DoorKing
07.2019 - Current

Lead Dealer Support Technician

DJI
03.2018 - 07.2019

Lab Technician Assistant

K&K Consultant Group
11.2015 - 03.2018

Chilled Snacks Stocker

Marukai Corporation
06.2013 - 11.2015

B.A. - Computer Technology

Cal State University Dominguez Hills

Associates Degree of Arts - Sociology

El Camino College

High School Diploma - General education

Gardena High School

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Luis Mireles