Luis Morales
Escondido,CA
Summary
Experienced Store Team Leader with three years of success in managing a fast-food industry ready to take on dynamic, growth-oriented positions in a fast paced environment. Consistent in growing margins and effective at maintaining store appearance in alignment with corporate policies, standards, and regulations. Person noted for high expectations and standards for their work to play an integral role in shaping the future, meeting and exceeding the industries goals and objectives. Always willing and ready to acquire knowledge and skills in order to meet and provide customer service and industry standards.
Overview
7
7
years of professional experience
Work History
Patient Dining Associate
Palomar Medical Center Escondido
Escondido, CA
02.2022 - 03.2024
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
- Served food and snacks according to planned menu and patients' diet orders.
- Provided assistance with meal setup, serving, and clean up as needed.
- Helped with meal prep for daily meals, following strict sanitation, and food handling guidelines
- Maintained high standards of customer service during high-volume work shifts.
- Provided nutritional advice to residents and patients regarding their diet plans.
- Answered calls to assist with patients and nurses questions and concerns.
Dietary Aide
The Remington Club
San Marcos
02.2020 - Current
- Responsible for assisting in food preparation for individuals in healthcare facility
- Serve food for patients in their individual rooms or in the general dining hall
- Work closely with dietitians and chefs to ensure patients receive healthy meals based on their specific diet plans
- Accomplishment highlight: Maintaining a work environment that meets company, state and federal safety and employment guidelines
- Quickly prepare and/or pre-portions food for regular and therapeutic diets according to the planned menu and as directed
- Handle food using proper food handling and food safety techniques according to established policies and procedures
- Assist with the set-up of the tray line
- Assemble trays according to the planned menu and tray tickets, stated portions and diet order and within the established time schedule
- Load trays onto food carts, deliver tray carts to dining areas and resident units.
Team Leader* Cook/Cashier
Del Taco
San Marcos
11.2016 - 09.2019
- Responsible to oversee daily operations during designated shifts, supervised employees, and ensure that customers received outstanding service
- Managed a team to ensure that all duties were performed accurately and efficiently
- Accomplishment highlight: Opening and closing registers, accounting for the daily intake and preparing cash deposits
- Properly resolving problems and troubleshooting issues as they arise without the direction of management
- Building Relationships, Leadership Skills, Bilingual, fluent in both English and Spanish, Accurate Cash handling and management, Problem Solver, Time Management/Flexibility, Responsible/Reliable, Staff management, Sales experience
- Diligently examined supplies and product inventory for defects or inaccuracies, decreasing overall packaging mistakes following FIFO method
- Ran the register effectively and handled cash and credit purchases
- Attended to customer's needs, questions and complaints
- Regularly checked the drawer to ensure that there were adequate cash and coins for transactions
- Evaluated workflow and high customer volume periods to schedule shift breaks accordingly
- Ensured every team member knew their primary and secondary responsibilities, as well as their cleaning task
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Quickly and accurately counted drawers at the start and end of each shift.
Education
Business Administration -
Palomar College
05.2020
Bachelors of Business Administration - Finance
California State University San Marcos
Skills
- Leadership Skills
- Excellent Customer Service
- Strong Work Ethic
- Efficient Time Management
- Cash Handling
- Communication skills
- Bilingual in Spanish
Websites
Volunteer Experience
Community and School Volunteering, 2018, Gave assistance to parents to register their children for the new school year. Guided them through the online registration and applying for free and reduced lunch. Volunteered as an interpreter during students back to school nights.
Languages
Spanish
Professional
Timeline
Patient Dining Associate
Palomar Medical Center Escondido
02.2022 - 03.2024
Dietary Aide
The Remington Club
02.2020 - Current
Team Leader* Cook/Cashier
Del Taco
11.2016 - 09.2019
Business Administration -
Palomar College
Bachelors of Business Administration - Finance
California State University San Marcos
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