LUIS MOTA SANTOS
East Hartford,CT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seasoned Training NCO adept at creating new programs to meet changing demands. Forward-thinking and resourceful instructor with 11 years of related military experience. Willingness to take on added responsibilities to meet team goals. Dependable Direct Care Worker with aptitude for organizing and managing client daily activities, nutrition needs and appointments. Compassionate and empathetic to patient needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Direct Care Worker
CHD Adult Mental Health
08.2013 - 01.2015
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Documented vitals, behaviors, and medications in client medical records.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Training NCO
Army National Gaurd
03.2021 - Current
- Developed and implemented effective lesson plans to cover necessary material.
- Identified training needs and planned classes accordingly.
- Acted as training subject matter expert and provided extensive technical support to different sections.
- Adjusted instructional strategies according to Soldiers needs and understanding of material.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Wheeled Vehicle Mechanic (91B)
Army National Guard
02.2012 - Current
- Troubleshot vehicle faults and successfully operated heavy diesel equipment.
- Performed wheeled vehicle recovery operations.
- Performed semi-annual and annual unscheduled services on track and wheeled vehicles.
- Assessed vehicles to identify degree of malfunction or damage.
- Secured and protected military property, assets, and personnel.
- Implemented tactics, procedures, and techniques for defense systems.
- Assembled, disassembled and maintained various weapons for operational readiness.
Surface Maintenance Inspector
Army National Gaurd
07.2015 - 01.2020
- Completed initial and final inspections on all equipment brought through the shop.
- Made and submitted reports detailing finding and any actions taken.
- Kept up-to-date on inspection regulations, codes, ordinances and techniques.
- Repaired and replaced worn and damaged components.
- Read and followed technical documentation to complete accurate repairs.
- Analyzed vehicle data using advanced diagnostic equipment.
- Investigated customer complaints to identify cause of malfunctions.
Retail Sales Associate, Key Holder (Supervisor)
T Mobile
03.2014 - 06.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained and mentored new employees.
- Completed store opening and closing procedures.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Counted out cash drawers and balanced totals.
Customer Service Rep
TD Bank
12.2012 - 11.2013
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Answered inquiries regarding checking and savings accounts and other related products.
Operations Manager
Hershey Creamery
01.2008 - 01.2011
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Education
High School Diploma -
Middletown High School
Middletown, CT10.2010
Skills
- Administrative Support
- Training and Development
- Behavior Redirection
- Crisis Management
- Compassionate Client Care
- Creative Thinking
- Instructional Development
- Mission Planning
Certification
- Basic Combat Training
- Advance Individual Training
- Fork Lift Certified
- Combat Life Savor
- Wheeled/Track Vehicle Recovery
- Basic Leader Course
- Advance Leader Course
- Senior Leader Course
Languages
Spanish
Native or Bilingual
Timeline
Training NCO
Army National Gaurd
03.2021 - Current
Surface Maintenance Inspector
Army National Gaurd
07.2015 - 01.2020
Retail Sales Associate, Key Holder (Supervisor)
T Mobile
03.2014 - 06.2015
Direct Care Worker
CHD Adult Mental Health
08.2013 - 01.2015
Customer Service Rep
TD Bank
12.2012 - 11.2013
Wheeled Vehicle Mechanic (91B)
Army National Guard
02.2012 - Current
Operations Manager
Hershey Creamery
01.2008 - 01.2011
High School Diploma -
Middletown High School
- Basic Combat Training
- Advance Individual Training
- Fork Lift Certified
- Combat Life Savor
- Wheeled/Track Vehicle Recovery
- Basic Leader Course
- Advance Leader Course
- Senior Leader Course
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