Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline

Luis Navarro Jr

Pomona, CA 91767-1522,California

Summary

Accomplished Assistant Manager at Home Depot with a proven track record in enhancing customer satisfaction and team productivity. Expert in staff training and development, adept at fostering strong vendor relationships. Demonstrated ability to improve operational efficiency by over 20%, leveraging exceptional customer relations and team motivation skills. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

26
26
years of professional experience

Work History

Assistant Manager

Home Depot
08.2013 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Supervisor

Home Depot
09.2005 - 08.2013
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Receiving Manager

Brown Jordan
03.1999 - 09.2005
  • Unloaded, sorted and stored incoming merchandise.
  • Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
  • Managed shipping and receiving team, overseeing training, schedules and work assignments.
  • Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Conducted regular audits of warehouse inventory, ensuring accuracy and accountability within the team.
  • Developed strong relationships with vendors, resulting in better communication and reduced shipping errors.

Education

Associate of Science - Electronics

ITT Technical Institute, West Covina, CA
06.1997

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Task Delegation
  • Staff Management
  • Employee Scheduling
  • Workload Management
  • Customer rapport

Accomplishments

  • Supervised team of 250 staff members.
  • Achieved in Been #1 in sales through effectively driving the company standards.

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager - Home Depot
08.2013 - Current
Supervisor - Home Depot
09.2005 - 08.2013
Receiving Manager - Brown Jordan
03.1999 - 09.2005
ITT Technical Institute - Associate of Science, Electronics

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Luis Navarro Jr