Luis Novo
10765 NW 50th St Apt 302 Doral
Summary
Versatile Maintenance Engineer with a proven track record at Trump National Doral Miami, excelling in equipment maintenance and repair alongside exceptional customer service management. Skilled in leading teams to enhance facility operations, achieving significant improvements in efficiency. Expert in preventive maintenance, demonstrating a commitment to excellence and innovation in solving complex mechanical issues.
Overview
11
11
years of professional experience
Work History
Maintenance Engineer
Trump National Doral Miami
12.2020 - Current
- Dismantled defective machines and equipment and installed new or repaired parts.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Diagnosed and resolved machine operation variations and equipment problems.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Resolved customer complaints in prompt, polite and professional approach.
Maintenance Engineer
Nautilus Hotel By Arlo
02.2017 - 11.2020
- Dismantled defective machines and equipment and installed new or repaired parts.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Investigated and corrected mechanical problems with machinery.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Resolved customer complaints in prompt, polite and professional approach.
- Installed and maintained plumbing and HVAC systems.
Security Supervisor
Premier Protecting Services
05.2015 - 01.2017
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Prepared and submitted reports to keep management informed of security activities and developments.
Boat Detailer
Invincible Boat
04.2014 - 02.2015
- Maintained and enhanced appearance of boats by applying cleaning, restorative and protective agents.
- Filled cracks, removed dents and painted boat exteriors to restore condition and appearance.
- Communicated with manager through radio or telephone contact to receive instructions.
- Utilized cleaning agents, cleaning devices and applicators to treat areas to remove grime, rust and grease.
Education
High School Diploma -
Mater Lakes Academy
17300 NW 87th Ave Hialeah FL 3301506-2015
Skills
- Equipment maintenance and repair
- Staff training
- Preventive Maintenance
- Facility maintenance
- Lighting systems
- Customer service and communication skills
- Customer service standards
- Customer service management
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Maintenance Engineer
Trump National Doral Miami
12.2020 - Current
Maintenance Engineer
Nautilus Hotel By Arlo
02.2017 - 11.2020
Security Supervisor
Premier Protecting Services
05.2015 - 01.2017
Boat Detailer
Invincible Boat
04.2014 - 02.2015
High School Diploma -
Mater Lakes Academy
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