Luis Nunez
Brooklyn,NY
Summary
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.
Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Manager
SSP
Queens, New York
09.2023 - 08.2024
- Set up and adjusted machines and equipment to produce pre-determined results.
- Helped employees accomplish tasks during peak periods.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained cleanliness and organization of work area.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Conferred with management and subordinates to resolve problems or complaints.
- Communicated with other shift managers to facilitate continuum of customer service.
Kitchen Supervisor
Hms host
Jamaica, NY
07.2019 - 12.2022
- Provided guidance to junior chefs on complex cooking techniques.
- Ordered necessary supplies and equipment to maintain efficient operations in the kitchen.
- Prepared workstations with ingredients and tools to increase efficiency.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Ensured all kitchen staff adhered to food safety and sanitation regulations.
- Delegated work to staff, setting priorities and goals.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
Delivery Truck Driver
FedEx ground home delivery
Queens east elmhurst, NY
09.2020 - 08.2021
Kitchen Helper
Bonao bar and grill
Jamaica, NY
11.2015 - 12.2018
Helper
Construcción
Queens, NY
10.2013 - 09.2015
Skills
- Staff Management
- Forecasting
- Supply Chain Management
- Customer Coordination
- Route Optimization
- Delivery Confirmation
- Vehicle Inspection
- Construction Preparation
- Tool Selection
- Site Safety Management
- Errand Running
- Problem Resolution
- Equipment Maintenance
- Construction Demolition
- Surface Finishing
- Safety Compliance
- Food and Beverage Service
- Worker Training
- Inventory Control
- Food Delivery Oversight
- Incident reporting
- Team leadership
- Supply ordering
- Staff training
- Inventory controls
Certification
- Food and Beverage Service
- Worker Training
- Inventory Control
- Food Delivery Oversight
Languages
English, intermediate
Timeline
Shift Manager
SSP
09.2023 - 08.2024
Delivery Truck Driver
FedEx ground home delivery
09.2020 - 08.2021
Kitchen Supervisor
Hms host
07.2019 - 12.2022
Kitchen Helper
Bonao bar and grill
11.2015 - 12.2018
Helper
Construcción
10.2013 - 09.2015
- Food and Beverage Service
- Worker Training
- Inventory Control
- Food Delivery Oversight