LUIS OBREGON
Miami
Summary
Dynamic Inside Sales Representative with expertise in customer service, relationship building, and product knowledge. Proven ability to enhance customer satisfaction and drive sales through effective communication and upselling techniques.
Overview
4
4
years of professional experience
Work History
Inside Sales Representative
Ace Pump and Supply
02.2025 - Current
- Developed and maintained strong client relationships to drive sales and enhance customer satisfaction.
- Conducted product demonstrations, effectively communicating features and benefits to potential customers.
- Analyzed competitor offerings to refine sales pitches and maintain competitive edge in the market.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Set up new accounts, established customer credit and set up payment methods.
Store Manager
Ace Pump and Supply
02.2022 - 02.2025
- Oversaw daily store operations, ensuring efficient workflow and optimal customer service.
- Trained and mentored staff on product knowledge and sales techniques.
- Resolved customer complaints effectively, enhancing overall customer satisfaction and loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma -
Hialeah Gardens Senior High
Hialeah, FL06-2021
Skills
- Customer service
- Attention to detail
- Product knowledge
- Upselling and cross selling
- Relationship building and management
- Adept multi-tasker
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Inside Sales Representative
Ace Pump and Supply
02.2025 - Current
Store Manager
Ace Pump and Supply
02.2022 - 02.2025
High School Diploma -
Hialeah Gardens Senior High