Luis Ortega
Denver,CO
Summary
Dynamic and reliable professional with extensive experience in customer service at Tienda De Golosina. Proven ability to resolve customer complaints with empathy, enhancing satisfaction and loyalty. Skilled in cash handling and inventory management, demonstrating strong attention to detail and effective problem-solving in fast-paced environments. Adaptable team player committed to excellence.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
Tienda De Golosina
Lima,peru
02.2019 - 04.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional service by addressing customer inquiries and resolving issues promptly.
- Maintained organized cash register area, ensuring supplies were stocked and equipment was functional.
- Assisted in training new staff on cash handling procedures and customer service protocols.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Handled cash deposits and reconciled daily sales reports for accuracy.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Kitchen Assistant
Restaurant in Peru
02.2016 - 04.2019
- Assisted chefs in food preparation, ensuring adherence to safety and hygiene standards.
- Maintained kitchen cleanliness by regularly sanitizing workstations and equipment.
- Supported inventory management by organizing supplies and tracking stock levels.
- Collaborated with team members to streamline meal service operations during peak hours.
- Adapted quickly to changing menus, demonstrating flexibility in fast-paced environments.
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Utilized knife skills to expertly chop, slice, and dice ingredients as needed for recipes.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Warehouse Assistant
Bread and Chocolate Factory in Peru
Lima,peru
02.2011 - 04.2016
- Operated forklifts and pallet jacks to efficiently move inventory within warehouse.
- Sorted and organized incoming shipments, ensuring accurate placement in storage areas.
- Conducted regular inventory checks to maintain accurate stock levels and prevent discrepancies.
- Assisted in packing and labeling products for distribution, adhering to quality standards.
- Implemented safety protocols during operations, reducing risk of accidents in the workplace.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Education
High School Graduate -
Alfredo Machado
Venezuela Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Customer complaint resolution
- Guest services
- Refund handling
- Customer inquiries
- Merchandise restocking
- Up-selling techniques
- Time management
- Attention to detail
- Multitasking and organization
- Stress management
- Problem-solving
- Customer assistance
- Reliable and responsible
- Honest and dependable
- Adaptable and flexible
- Cleaning and sanitizing
- Active listening
- Cooperative attitude
- Creative thinking
- Order taking
- Basic mathematics
- Training and mentoring
- Inventory stocking
- Upselling
- Cleaning stocking
Languages
Spanish
Full Professional
Timeline
Customer Service Cashier
Tienda De Golosina
02.2019 - 04.2022
Kitchen Assistant
Restaurant in Peru
02.2016 - 04.2019
Warehouse Assistant
Bread and Chocolate Factory in Peru
02.2011 - 04.2016
High School Graduate -
Alfredo Machado