Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luis Otanez

Philadelphia,USA

Summary

Detail-oriented sales advisor known for strong customer engagement and upselling techniques. Experienced in maintaining product knowledge and collaborating with team members to improve service efficiency, ready to contribute to organizational growth.

Overview

2
2
Languages
3
3
years of professional experience

Work History

Sales Representative

Verizon
Willow Grove, Pennsylvania
10.2025 - Current
  • Engaged customers to identify needs and recommend suitable mobile solutions.
  • Demonstrated product features and benefits to enhance customer understanding.
  • Processed sales transactions accurately using point-of-sale systems.
  • Maintained knowledge of current promotions and service offerings for effective communication.
  • Collaborated with team members to achieve sales goals and improve customer experience.
  • Assisted in inventory management by tracking stock levels and placing orders as needed.
  • Resolved customer inquiries and concerns promptly to ensure satisfaction.

Customer Sales Advisor

Pepboys
Philadelphia, Pennsylvania
01.2024 - 06.2025
  • Assisted customers in selecting automotive products and services.
  • Handled customer inquiries and resolved issues effectively and promptly.
  • Processed sales transactions accurately using point-of-sale systems.
  • Maintained organized inventory displays to enhance customer shopping experience.
  • Collaborated with team members to improve service efficiency and customer satisfaction.
  • Participated in training sessions to stay updated on new products and promotions.

Education

Bachelor of Science - Cyber Security

Liberty University
Lynchburg, VA
06-2028

High School Diploma -

Community Academy of Philadelphia
Philadelphia, PA
06-2024

Pursuing Pilot License - Aviation

Fly Legacy Aviation
Philadelphia, PA
08-2026

Skills

  • Cyber security fundamentals
  • Network troubleshooting
  • Customer service
  • Sales strategies
  • Team collaboration
  • Problem solving
  • Upselling and cross selling
  • Solutions planning
  • Customer relations
  • Systems and software expertise
  • Exceeds sales goals
  • Performance improvement
  • Bilingual English and Spanish

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Sales Representative

Verizon
10.2025 - Current

Customer Sales Advisor

Pepboys
01.2024 - 06.2025

Bachelor of Science - Cyber Security

Liberty University

High School Diploma -

Community Academy of Philadelphia

Pursuing Pilot License - Aviation

Fly Legacy Aviation
Luis Otanez