LUIS PADILLA
Wells Fargo
San Antonio
13
years of professional experience
Detail-Oriented customer success professional with strong experience in order processing, customer support, and cross-functional coordination. Proven ability to manage high-volume requests, resolve customer issues efficiently, and ensure accuracy in documentation and fulfillment processes. Adept at working with multiple systems, tracking shipments, supporting sales teams, and maintaining compliance with regulatory standards.
Work History
ASSOCIATE CUSTOMER SUCCESS REPRESENTATIVE
2 Years 11 Months- Processed and managed high-volume customer requests over the phone while meeting strict service timelines
- Resolved customer complaints related to account status, transactions, and service issues with a focus on timely and accurate outcomes.
- Navigated multiple internal systems to ensure accurate documentation, case review, and resolution tracking.
- Maintained compliance with internal policies, regulatory standards and quality assurance requirements.
- Consistently met or exceeded performance metrics, including response time and resolution accuracy.
RECREATION AID
5 Years 7 Months- Greeted customers, answered questions, and provided assistance and instructions on fitness equipment and classes to enhance user experience.
- Elevate customer experience through personalized fitness guidance, facility management, and dynamic program coordination, fostering a vibrant community atmosphere.
- Plan, Organize, coordinate, and implement fitness programs such as: 5k run, Half-Marathon, 100-Ton Club, Intramural Volley, Intramural Basketball etc.
- Ensure seamless facility operations by managing access control, addressing customer inquiries, and maintaining equipment functionality for optimal user experience.
- Conduct repairs on fitness machines and report any issues.
- Resolved customer concerns to maintain a positive atmosphere and improve service quality. as well as alleviate customer issues.
- Enforced access control as front desk attendant, ensuring only authorized patrons utilized the facility.
WAREHOUSE ASSOCIATE
2 Months- Optimized inventory management processes, enhancing receiving and evaluation efficiency for incoming and outgoing company stock.
- Followed company regulations and policies consistently.
- Consistently received and evaluated incoming and outgoing inventory to support operational effectiveness.
WAREHOUSE ASSOCIATE
3 Months- Ensured consistent handling of incoming and outgoing inventory through systematic receiving and evaluation.
- Followed company regulations to ensure compliance and operational integrity.
- Assisted in receiving, sorting, and storing incoming shipments to ensure accuracy.
WAREHOUSE ASSOCIATE
3 Months- Received and evaluated incoming and outgoing company inventory to ensure accuracy and compliance.
- Followed company regulations and policies to ensure compliance.
STORE ASSOCIATE
3 Months- Provided efficient, professional customer service to all customers via phone, email, or in person.
- Addressed customer concerns promptly as well as alleviated customer issues.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays to drive sales and improve inventory management.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and customer satisfaction.
SALES ASSOCIATE
3 Months- Balanced daily cash register using store computer software to ensure accurate financial reporting.
- Executed teller duties, including examining check authenticity, cashing checks, processing returns, and fulfilling payments to enhance customer satisfaction.
- Assisted customers in locating merchandise, enhancing overall shopping experience.
- Maintained organized sales floor, ensuring product availability and visual appeal.
- Processed transactions accurately using point-of-sale systems, improving checkout efficiency.
SALES ASSOCIATE
2 Months- Maintained a proper log of store transactions and customer issues.
- Processed customers efficiently to complete transactions and fulfill customer requests.
Education
ASSOCIATES IN LIBERAL ARTS
HIGH SCHOOL DIPLOMA
- Graduated Cum Laude
- GPA: 3.6 GPA
Skills
Customer Support
Complaint Resolution
Regulatory Compliance Awareness
Order Processing
Shipment Tracking
Complaint Resolution
CRM Systems
Microsoft Office
Problem Solving
Communication
Sales Coordination
Timeline
ASSOCIATE CUSTOMER SUCCESS REPRESENTATIVE
Wells Fargo
03.2022 - 02.2025Read More
RECREATION AID
RAMBLER FITNESS CENTER
08.2016 - 03.2022Read More
WAREHOUSE ASSOCIATE
AMAZON
04.2016 - 06.2016Read More
WAREHOUSE ASSOCIATE
AMAZON
07.2015 - 10.2015Read More
WAREHOUSE ASSOCIATE
AMAZON
06.2014 - 09.2014Read More
STORE ASSOCIATE
LOWES
05.2014 - 08.2014Read More
SALES ASSOCIATE
TJ MAXX
11.2011 - 02.2012Read More
SALES ASSOCIATE
PARTY CITY
09.2011 - 11.2011Read More
Steele High School
HIGH SCHOOL DIPLOMA
Read More
Saint Philips College
ASSOCIATES IN LIBERAL ARTS
Read More