Mario Paulino
Summary
A technology professional with broad experience supporting a range of systems and platforms to multiple clients both in person and remotely. Fast learner who can quickly apply new strategies and skills. Organizes and delivers tasks in a timely manner, even when working under pressure. Constantly seeking to acquire more knowledge and skills within the tech sector
Overview
12
12
years of professional experience
Work History
customer service
Apex Technology Management
01.2018 - 01.2019
- Provide IT support for all students and staff
- Training incoming service desk staff -Providing technical support for students and staff on hardware, software and web-based resources
- Communicate effectively with staff and students regarding technology information.
- Effectively diagnosed and troubleshooted malfunction of hardware devices, including laptops, desktops, printers, scanners, barcode readers, digital cameras and other technology tools
- Deploying and maintaining operating systems and software titles for each building via disk imaging and other automated deployment technologies
- Researching and implementing preventative maintenance procedures for district technology devices
- Lead and participated in special technology projects as required.
Helpdesk Support Engineer
DivcoWest
02.2016 - 01.2018
- Troubleshooting and repairing electronics systems, set up/ran initial tests on new electronics systems or equipment
- Performed Vital software updates, preventative maintenance while logging each task, maintained reports and manuals.
- Provided quality customer support
- Documented technical issues and solutions to enable tracking history and maintain accurate logs
Technology Support Specialist
Embarcadero Technologies
01.2007 - 01.2016
- Worked closely with electrical installers and Controls Engineers to implement and validate simple to highly complex material handling systems at customer sites located throughout North America
- Load emulated PLC programs and complete static functional testing according to received Description of Operation and drawing documentation for custom material handling systems
- Complete material handling system I/O and device level checkout and validation
- Troubleshoot and correct component problems ( PLC, field devices, network repeaters, etc.) as required
- Testing, validated and troubleshoot various communications and controls networks such as Ethernet IP, Device Net, Control Net, Profi- bus, AS-I, and CAN
- Turnover validated subsystems to controls engineering group, with appropriate validation checklists
- Provide daily and weekly progress reports of accomplished tasks and exceptions
- Leader of a four person team responsible for regular support of customers servers (Non profit and community outreach), and 300 workstations, in addition to other non-contractual customers
- Demonstrated patience and problem-solving skills by providing remote and on-site support for a variety of computing needs, enhancing business relationships
- Managed the break down and build up of computer systems that increased my knowledge of Windows and MAC OS
- Reimaged up to 8 devices at one time, throughout workday consistently -Diagnosed client laptop/pc issues and network access which greatly impacted my knowledge of networks
- Goal oriented team member specializing in email systems, DNS, security certificates, and databases, Network access, Active Directory, exemplified by improved collaboration within the company -Trained new employees with internal systems.
Education
CCNA -
Metropolitan Community College - Kansas City
Kansas City, MO04.2020
Bachelor of Science -
Masters Institute
San Jose06.2017
Skills
- Over 20 years experience in IT
- Multitasking while maintaining attention to details and deadlines
- Excellent customer service
- Excellent communications skills
Timeline
customer service
Apex Technology Management
01.2018 - 01.2019
Helpdesk Support Engineer
DivcoWest
02.2016 - 01.2018
Technology Support Specialist
Embarcadero Technologies
01.2007 - 01.2016
CCNA -
Metropolitan Community College - Kansas City
Bachelor of Science -
Masters Institute
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