Luis Perla-Ochoa
Certified Pharmacy Technician
albuquerque
Summary
Experienced with pharmacy operations, medication dispensing, and patient interactions. Utilizes comprehensive knowledge of pharmaceutical protocols to ensure accurate and efficient service. Track record of maintaining regulatory compliance and fostering patient trust and safety.
Overview
11
11
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Senior Certified Pharmacy Technician
Smiths Food And Drug
09.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and compounded medications following standard procedures.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Assistant Store Manager
Dollar General
08.2017 - 09.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Sandwich Artist
SUBWAY®Restaurants
03.2015 - 08.2017
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Trained team members to prepare sandwiches and other items according to instructions.
Electronics Sales Associate
Walmart
11.2014 - 02.2015
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Processed credit and debit card payments to complete customer buying experience.
- Stayed up-to-date on current promotions, sales, and special events to impart such information to customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
Associate of Applied Science - Nursing
Community College of New Mexico
Albuquerque, United States 05.2001 -
Skills
Medication dispensing
Patient counseling
Patient confidentiality
Problem-solving skills
Drug interaction monitoring
Pharmaceutical calculations
Maintaining records
Drug inventory control
Team collaboration
Prescription processing
Drug classification
Immunization administration
Certification
CPhT - Certified Pharmacy Technician
Timeline
Certified Vaccinator
09-2024
CPhT - Certified Pharmacy Technician
07-2023
Senior Certified Pharmacy Technician
Smiths Food And Drug
09.2022 - Current
Assistant Store Manager
Dollar General
08.2017 - 09.2022
Sandwich Artist
SUBWAY®Restaurants
03.2015 - 08.2017
Electronics Sales Associate
Walmart
11.2014 - 02.2015
Associate of Applied Science - Nursing
Community College of New Mexico
05.2001 -
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