Luis Portillo
Laramie,WY
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at Laramie Range Ford. Excelled in suggestive selling and verbal communication, effectively resolving customer issues and driving repeat business. Demonstrated adaptability and a competitive edge, fostering team collaboration and enhancing sales promotions to achieve outstanding client satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Laramie Range Ford
10.2023 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built long-lasting relationships with clients, resulting in repeat business and referrals.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
Server
Old Corral Hotel & Steakhouse
06.2020 - 08.2023
- Served people with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Front Desk Receptionist
Old Corral Hotel & Steakhouse
06.2020 - 08.2023
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
Bachelor of Science - Finance
University of Wyoming
Laramie, WY05-2026
Associate of Science - Finance
Laramie County Community College
Laramie, WY05.2022
Skills
- Suggestive Selling
- Team Collaboration
- Verbal and Written Communication
- Adaptability and flexibility
- Competitive
- Sales promotions
Certification
- Excel Crash Course
- Bilingual
- Multiple Sales person Of The Month Awards
- Sales Person Of The Year
Timeline
Sales Associate
Laramie Range Ford
10.2023 - Current
Server
Old Corral Hotel & Steakhouse
06.2020 - 08.2023
Front Desk Receptionist
Old Corral Hotel & Steakhouse
06.2020 - 08.2023
- Excel Crash Course
- Bilingual
- Multiple Sales person Of The Month Awards
- Sales Person Of The Year
Bachelor of Science - Finance
University of Wyoming
Associate of Science - Finance
Laramie County Community College
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