Luis Portillo
Miami,FL
Summary
Dynamic professional with a strong background in customer service, sales, and technical support. Proven ability to build relationships and ensure client satisfaction while demonstrating problem-solving skills and attention to detail. Adaptable team player committed to maintaining high standards in all types of environments while successfully managing academic, work, and participating in three years of collegiate soccer.
Overview
4
4
years of professional experience
Work History
Beach Operations Associate
Boucher Brothers
05.2024 - Current
- Assessed recreational facilities for cleanliness, collecting chairs and umbrellas and disposing of trash in proper receptacles.
- Assisted guests with renting and setting up umbrellas, beach chairs, bicycles, kayaks and paddle boards and collected items at closing to maintain inventory.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Built and established positive relationships with patrons, team members and supervisors.
Audio-Visual & Surveillance Installation Technician
Security On The Spot
05.2022 - Current
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained professionalism while working inside clients' homes and occupied residences.
- Communicated professionally with clients to explain installations, answer questions, and ensure satisfaction.
- Performing setup, mounting, and testing of cameras, speakers, and related home technology equipment.
Campus IT Support Assistant (Work Study)
Brevard College
08.2023 - 05.2025
- Answered phone calls promptly and professionally, directing callers to appropriate personnel.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Bachelor of Science - Business Economics
Florida International University
Miami, FL05-2027
High School Diploma -
Doral Academy
Doral, FL05-2023
Skills
- Customer Service & Client Relations
- Technical Support & Troubleshooting
- Sales Support & Product Explanation
- Problem Solving & Critical Thinking
- Time Management & Reliability
- Adaptability in Fast-Paced Environments
- Team Collaboration
- Attention to Detail
- Professionalism & Work Ethic
Accomplishments
- Competed as a collegiate soccer player for three years while balancing academic and work commitments.
- Maintained multiple jobs while completing full-time coursework.
Languages
Spanish (Fluent)
Timeline
Beach Operations Associate
Boucher Brothers
05.2024 - Current
Campus IT Support Assistant (Work Study)
Brevard College
08.2023 - 05.2025
Audio-Visual & Surveillance Installation Technician
Security On The Spot
05.2022 - Current
Bachelor of Science - Business Economics
Florida International University
High School Diploma -
Doral Academy