LUIS RAMOS MADRIGAL
Chicago,IL
Summary
Results-driven restaurant leader with extensive experience in high-volume, full-service, and fast-casual settings. Expertise in driving sales, managing labor and food costs, and enhancing guest satisfaction through effective team leadership. Committed to operational excellence and staff development.
Overview
26
26
years of professional experience
Work History
Assistant General Manager
Giordano’s Pizza
01.2021 - Current
- Oversee daily restaurant operations in a high-volume environment
- Ensure daily operations align with company standards, profitability goals, and guest satisfaction metrics
- Managed labor, food costs, and staffing levels to enhance profitability
- Create and manage weekly staff schedules based on business needs and labor targets
- Place vendor orders and manage inventory to ensure proper product levels and cost control
- Led and coached FOH & BOH teams to uphold high service standards and improve guest experiences
- Handle customer concerns and resolve issues to ensure guest satisfaction
- Coordinated and executed large parties and events, ensuring seamless operations and guest satisfaction
- Support training and development of team members and supervisors
Senior General Manager
Pizza Hut
Elk Grove, IL
01.2018 - 01.2021
- Managed P&L, labor, and food costs to align with company targets
- Elevated store performance through effective leadership and accountability
- Recruited, trained, and developed management teams and staff to enhance operational effectiveness
- Ensured operational consistency, food quality, and customer satisfaction
- Managed three store locations, overseeing full operations and performance
Manager
Panera Bread
Evanston, IL
01.2016 - 08.2016
- Scheduled and trained FOH & BOH staff to maintain service quality
- Delivered high-level customer service to drive repeat business
- Coordinated catering and large-volume orders to meet customer expectations
- Monitored sales performance, labor, and food cost controls to ensure budget adherence
Manager
Graziano’s Italian Restaurant
Niles, IL
02.2014 - 01.2016
- Executed large group events and banquets for 150+ guests, delivering exceptional guest experiences
- Received recognition for delivering outstanding customer service and guest satisfaction
- Recruited, trained, and directed 60+ FOH and BOH employees, enhancing team efficiency and service quality
- Managed product inventory, ensuring adherence to food cost and quality standards
Manager
Giordano's
Morton Grove, IL
05.2007 - 02.2014
- Led, trained, and scheduled team of 25+ employees to enhance operational efficiency
- Managed weekly inventory and controlled food costs to maintain budget adherence
- Reviewed and analyzed P&L reports to uncover actionable insights for financial performance
- Increased sales through suggestive selling and strong guest engagement
Manager
Giordano’s
Evanston, IL
05.2007 - 02.2014
- Led and trained team of 15+ employees, ensuring effective scheduling and operational efficiency
- Managed weekly inventory and controlled food costs to maintain budget adherence
- Reviewed and analyzed P&L reports to pinpoint areas for operational enhancement
- Increased sales through suggestive selling and strong guest engagement
Bartender
Chili’s Grill & Bar
Evanston, IL
01.2006 - 01.2007
Manager
La Margarita Restaurant
Chicago, IL
01.2000 - 01.2006
Education
High School Diploma -
Roger C. Sullivan High School
Chicago, ILSkills
- Operations management
- P&L management
- Cost control
- Inventory management
- Process improvement
- Menu development
- High-volume operations
- Event management
- Customer service excellence
- Team leadership
- Bilingual: English and Spanish
Timeline
Assistant General Manager
Giordano’s Pizza
01.2021 - Current
Senior General Manager
Pizza Hut
01.2018 - 01.2021
Manager
Panera Bread
01.2016 - 08.2016
Manager
Graziano’s Italian Restaurant
02.2014 - 01.2016
Manager
Giordano's
05.2007 - 02.2014
Manager
Giordano’s
05.2007 - 02.2014
Bartender
Chili’s Grill & Bar
01.2006 - 01.2007
Manager
La Margarita Restaurant
01.2000 - 01.2006
High School Diploma -
Roger C. Sullivan High School