Luis Rivera
Antioch,CA
Summary
Adept Field Service Engineer with a proven track record at Heat and Control, specializing in equipment installation and troubleshooting. Demonstrated expertise in enhancing operational efficiencies and customer satisfaction through expert technical support and innovative problem-solving. Excelled in collaborative teamwork, significantly streamlining workflow processes and boosting productivity.
Professional technical expert with robust background in field service engineering. Known for resolving technical issues efficiently and maintaining strong client relationships. Emphasizes team collaboration and reliability, flexible in meeting dynamic operational needs. Proficient in diagnostic tools, client communication, and time management.
Overview
26
26
years of professional experience
Work History
Field Service Engineer
Heat and Control
07.1998 - Current
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
- Collaborated with engineering teams during product development phases to provide valuable insights from a field service perspective.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Streamlined workflow processes, reducing downtime and increasing overall productivity in the field.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Enhanced team morale and performance, leading by example and providing regular feedback and support to colleagues.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
Education
Associate of Applied Science - Electronic Engineering
DeVry University
Chicago, IL06-1998
Skills
- Equipment installation
- Troubleshooting and repair
- Equipment installation and repair
- On-site technical support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Field Service Engineer
Heat and Control
07.1998 - Current
Associate of Applied Science - Electronic Engineering
DeVry University
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