Luis Rivera-Baez
Columbia,PA
Summary
Priority-driven Commercial Director proudly offering many years' experience presenting at major sales meetings and appointments and defining sales strategies. Energetic professional developing strategic growth through key recommendations. Promoting effective team building and decision-making skills.
Client-oriented Commercial Sales Manager closes large sales and maintains relationships with clients. Adept at increasing profits and providing honest employee feedback regularly. Talented at sales and fielding customer comments effectively.
Motivating Commercial Sales Manager with years of experience in corporate sales. Gifted at maintaining relationships with clients while ensuring exact needs are met through negotiation tactics. Committed to team excellence with extensive knowledge of various software use.
Charming Commercial Sales Manager with years of experience in sales. Successful at swinging product descriptions to meet various company needs and providing honest employee feedback. Devoted to excellent customer service and increasing sales.
Bilingual with strong Sales background in the automotive industry. Strong knowledge in parts and service repairs.
Overview
14
14
years of professional experience
Work History
Commercial Sales Manager
Auto Zone Auto Parts
Lancaster, Pennsylvania
03.2022 - 01.2025
- Developed long-term strategic plans for increasing market share and profitability.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Recruited, trained, coached, and managed sales personnel.
- Prepared presentations outlining product features, benefits, pricing options.
- Responded promptly to customer inquiries about products or services being sold.
- Maintained effective customer communications and built strong customer relationships.
- Evaluated local market to change sales tactics and product descriptions.
- Monitored sales growth vs. budget expectations prior to implementing marketing strategies and business plans.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Provided technical advice regarding products or services being sold.
- Resolved customer complaints regarding sales and service.
- Developed and implemented strategies for expanding customer base.
- Monitored competitors' activities to stay ahead of the competition in terms of products and services offered.
- Maintained relationships with high-profile and return clients.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Service Advisor
Pepboys Parts And Auto
Lancaster, PA
02.2017 - 03.2022
- Oversaw warranty counseling process to manage expense controls.
- Collected deposits or payments and arranged for billing.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Greeted customers and addressed their needs in a professional manner.
- Upsold additional products or services when appropriate.
- Resolved customer complaints in an efficient and courteous manner.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Supported sales team members to drive growth and development.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Strengthened customer retention by offering discount options.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Excelled in exceeding daily credit card application goals.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Followed up with existing customers regarding past services performed on their vehicles.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Took special orders in person and over telephone, generating additional revenue every month.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Contacted customers about potential service upgrades, new services and account changes.
Quick Lube Manager
Triangle carwash and lube center
Lancaster, PA
11.2010 - 02.2017
- Scheduled preventive maintenance checks on vehicles serviced at the quick lube facility.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Developed and implemented new procedures to improve customer service, streamline operations and reduce costs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured accurate completion of paperwork associated with each job performed at the shop.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Performed routine inspections of equipment used in quick lube services to identify areas needing repair or replacement.
- Oversaw day-to-day operations such as opening and closing procedures, cash handling.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
GED -
Empire School of Cosmetology
Lancaster, PA03-2013
Skills
- Competitor research
- Financial analysis
- Sales pipeline management
- Returns processing
- Customer service
- Sales quotas
- Written and verbal communication
- Sales cycle management
- Customer acquisition
- Sales skills
- Effective customer communication
- Corporate account management
- Team building
- Sales forecasting
- Commercial sales practice
- Networking
- Car parts expert
- Commercial sales experience
- Account management
Timeline
Commercial Sales Manager
Auto Zone Auto Parts
03.2022 - 01.2025
Service Advisor
Pepboys Parts And Auto
02.2017 - 03.2022
Quick Lube Manager
Triangle carwash and lube center
11.2010 - 02.2017
GED -
Empire School of Cosmetology