Luis Rodriguez
West Valley City,UT
Summary
Support the functioning of business by ensuring exceptional customer service. Create a positive and productive work environment by communicating with team members.
I know how to follow, listen instructions and I always try to find the easiest method to do the things, keeping the efficiency on it. Always willing to learn new things every day and open minded to changes.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Finn's Cafe
04.2021 - 06.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Delivered outstanding customer service in a high-volume and fast-paced restaurant, consistently recognized for excellent customer service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Ability to provide best-in-class service with hospitality for customers by making them feel welcome.
Server
Lori Tolbert Catering
06.2023 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
Cook
Finn's Cafe
02.2018 - 03.2021
- Prepared meals efficiently under time constraints for timely service during peak hours.
Dishwasher
Hub & Spoke
02.2020 - 05.2021
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Gardener
Aeroscapeutah
05.2018 - 04.2019
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
Cleaner
Rbm Building Services
10.2018 - 03.2019
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Education
No Degree - 3 Years Level Degree, 2015-2018
Universidad Catolica Andres Bello
Business Administration, Caracas, VenezuelaHigh School Diploma -
U.E Colegio Ambrosio Plaza
Los Teques, Miranda, Venezuela06.2013
Skills
- Exceptional customer service
- Team Management
- Communication skills
- Decision-Making
- Conflict and Complaint Resolution
- Multitasking
- Memorization
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server
Lori Tolbert Catering
06.2023 - Current
Restaurant Manager
Finn's Cafe
04.2021 - 06.2024
Dishwasher
Hub & Spoke
02.2020 - 05.2021
Cleaner
Rbm Building Services
10.2018 - 03.2019
Gardener
Aeroscapeutah
05.2018 - 04.2019
Cook
Finn's Cafe
02.2018 - 03.2021
No Degree - 3 Years Level Degree, 2015-2018
Universidad Catolica Andres Bello
High School Diploma -
U.E Colegio Ambrosio Plaza