Luis Rodriguez
Pharr,TX
Summary
Dynamic customer service professional with over 5 years of experience in this field, excelling in problem resolution and upselling strategies. Proven track record of enhancing client satisfaction and loyalty through effective communication and teamwork. Bilingual in English and Spanish, adept at managing high-volume calls while maintaining professionalism and delivering exceptional service.
Professional customer service specialist prepared for this role. Experienced in fostering customer loyalty and resolving concerns efficiently. Strong team collaborator, reliable, and adaptable to changing needs. Skilled in communication, problem-solving, and conflict resolution with results-driven mindset.
Overview
7
7
years of professional experience
Work History
Retention Customer Service Representative
Spectrum
11.2024 - Current
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Worked closely with other departments as needed to resolve complex customer issues efficiently.
- Handled high-volume calls, ensuring top-notch customer service while maintaining professionalism.
Traveling Acquisitions Manager, SQRL Holdings
Mountain Oil Express
02.2024 - 11.2024
- Mentored junior team members in best practices for acquisitions management, fostering professional development within the team.
- Identified synergies between acquired entities and existing operations, optimizing resource allocation and productivity gains.
- Coordinated and led acquisition team meetings, fostering effective collaboration and progress tracking.
- Maintained strong relationships with external partners such as banks, law firms, and consultants to support efficient deal execution.
Traveling Acquisitions Manager
Mountain Oil Express
04.2022 - 12.2023
- Managed due diligence processes for potential acquisitions, mitigating risks and ensuring informed decisionmaking.
- Assisted in the development of annual budgets for the Acquisitions department, ensuring alignment with overall company financial goals.
- Evaluated financial performance of target companies, contributing to sound investment decisions.
- Improved negotiation skills through training programs for better deal outcomes.
- Built strong rapport with sellers during negotiations which resulted in mutually beneficial agreements.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Generated reports on purchasing activities to support management decisions.
Customer Service Representative
Maximus
12.2020 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers with COVID-19 vaccination registration. Scheduled appointments and provided additional information as needed.
Sales Representative
The Protein Shoppe LLC
10.2017 - 12.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Managed store operations, including opening/ closing, inventory, and sales.
Education
High School Diploma -
PSJA Memorial High School
PSJA 05-2000
Skills
- Call center experience
- Upselling strategies
- Cross-selling techniques
- CRM software proficiency
- Customer service
- Multitasking and organization
- Team collaboration
- Multilingual (English/Spanish)
- Problem resolution
- Conflict resolution
- Management (5 years)
Timeline
Retention Customer Service Representative
Spectrum
11.2024 - Current
Traveling Acquisitions Manager, SQRL Holdings
Mountain Oil Express
02.2024 - 11.2024
Traveling Acquisitions Manager
Mountain Oil Express
04.2022 - 12.2023
Customer Service Representative
Maximus
12.2020 - 07.2021
Sales Representative
The Protein Shoppe LLC
10.2017 - 12.2019
High School Diploma -
PSJA Memorial High School
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