Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Luis Rodriguez Gonzalez

Moorefield

Summary

Dynamic professional with a proven track record in customer service and team leadership at Burger King. Skilled in staff training and development, I enhanced service quality and customer satisfaction, leading to positive feedback. Adept at decision-making and problem-solving, I thrive in fast-paced environments while maintaining high standards.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

Burger King
08.2023 - 05.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Managed team of up to 7 restaurant staff, maintaining exceptional customer service and quality standards.
  • Oversaw food preparation and monitored safety protocols.

Customer Satisfaction Specialist

Autozone
05.2020 - 06.2022
  • Handled calls promptly and with courteous professionalism.
  • Provided personalized assistance to customers through active listening and empathetic communication, building trust and loyalty.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Assembly Line Leader

Midwest Curtainwalls
05.2019 - 03.2020
  • Increased product quality through rigorous inspection protocols and timely feedback to team members.
  • Assisted with employee training programs to develop skilled workers capable of handling complex tasks efficiently.
  • Maintained accurate records of production statistics, utilizing data-driven insights for informed decisionmaking.

Education

James Ford Rhodes
Cleveland, OH
05-2019

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Product assembly
  • Problem-solving
  • Staff training and development
  • Quality control
  • Workload management
  • Recruiting and interviewing
  • Responsive to new challenges
  • Assembly and production
  • Quality inspections

Certification

  • Certified Autozone, MC - Management since 2021 - NO EXPERATION
  • Choking Awareness Certificate - Issue 4/9/2024 - Expiration 4/9/2026
  • ServeSafe Certification- Certificate #25420472 - Issue 3/31/2024 - Expiration 3/31/29

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Manager

Burger King
08.2023 - 05.2025

Customer Satisfaction Specialist

Autozone
05.2020 - 06.2022

Assembly Line Leader

Midwest Curtainwalls
05.2019 - 03.2020

James Ford Rhodes

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Luis Rodriguez Gonzalez