Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Accomplishments
References
Timeline
Generic

Luis Rodriguez

Colton,CA

Summary

Motivational leader to peers for improving the quality of service. Problem-solving with customers, workers, or worker-to-worker conflicts. Ensuring all policies are followed, and that the work is efficient for the positive outcome of sales to be met, and customer satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Manager

McDonald's Restaurant
Colton, CA
08.2012 - Current
  • Resolved conflicts between employees or customers in a professional manner.
  • Ensured compliance with health and safety regulations.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Coordinated with other departments to resolve customer inquiries in a timely manner.
  • Responded quickly and effectively to emergency situations as they arose.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Analyzed sales data to identify trends and areas for improvement.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Maintained cleanliness and organization of work area.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Ensured compliance with food safety regulations and quality standards.

Education

Associate of Science - Business Administration

San Bernardino Valley College
San Bernardino, CA
08-2021

Skills

  • Conflict resolution
  • Employee training
  • Safety compliance
  • Customer service
  • Staff coaching
  • Operational oversight
  • Cross-department coordination
  • Communication skills

Affiliations

  • I played in an adult basketball league
  • Have coached teen and youth basketball teams for 12 years

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • OTP 1
  • OTP 2
  • OTP Pro
  • Phases II and III of the Nanotechnology Technician's training program

Accomplishments

  • sportsmanship champion as a youth basketball coach

References

References available upon request.

Timeline

Manager

McDonald's Restaurant
08.2012 - Current

Associate of Science - Business Administration

San Bernardino Valley College

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