Luis Rosado
Ormond Beach,FL
Summary
Driven by a proven track record of enhancing operational efficiency and customer satisfaction, I leveraged my expertise in staff management and customer relations at Cash America to foster a positive work environment and streamline sales processes. My approach has consistently resulted in increased accuracy in financial transactions and improved team motivation, contributing to long-term business growth and client loyalty.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Cash America
Daytona Beach,fl Holly Hill,fl Winterpark,fl
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
General Manager
Sierra Software
North, SC
11.2017 - 07.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Service Advisor
Daytona Fun Machines
Daytona Beach, FL
11.2016 - 06.2017
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
CSR, Sales
Value Pawn & Jewelry
Holly Hill, Fl
08.2013 - 08.2015
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
CSR, Sales
OK Pawn and Jewlery
Daytona Beach, FL
10.2010 - 11.2012
- Streamlined the sales process for increased efficiency and improved customer experience.
Education
None - N/a
DeLand High School
Volusia County Fl11.2018
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
- Employee Scheduling
- Operations Management
Timeline
General Manager
Sierra Software
11.2017 - 07.2023
Service Advisor
Daytona Fun Machines
11.2016 - 06.2017
CSR, Sales
Value Pawn & Jewelry
08.2013 - 08.2015
CSR, Sales
OK Pawn and Jewlery
10.2010 - 11.2012
Assistant Manager
Cash America
None - N/a
DeLand High School