Luis Rosas-Ayala
Arlington,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Server
Ometeo
Tysons Corner, Virginia
12.2023 - Current
- Took accurate food and drink orders, using a POS ordering software system.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
Sales Associate
Sleep Number Corporation
Winchester, VA
04.2021 - 12.2023
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Worked with fellow sales team members to achieve group targets.
Bartender
Tequila and taco
Alexandria, VA
03.2018 - 06.2021
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Developed good working relationships with fellow employees through effective communication.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Supervisor
Silver Diner
Arlington, Virginia
07.2013 - 12.2018
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Education
High School Diploma -
Washington Lee High School
06-2015
Some College (No Degree) - Business Administration
Northern Virginia Community College
Skills
- Product Sales
- Teamwork and Collaboration
- Multi-tasking strength
- POS operation
- Dining customer service
- Beverage Preparation
- Multilingual in Spanish
Timeline
Server
Ometeo
12.2023 - Current
Sales Associate
Sleep Number Corporation
04.2021 - 12.2023
Bartender
Tequila and taco
03.2018 - 06.2021
Supervisor
Silver Diner
07.2013 - 12.2018
High School Diploma -
Washington Lee High School
Some College (No Degree) - Business Administration
Northern Virginia Community College