Luis Ruiz
North Arlington
Summary
Remarkable and courteous employee with years of experience in dealing with customers as well as merchandise and money. I have also delved into the field of hospitality and medical in which has strengthened me as a worker and has helped me become more well versed in different aspects. With me you will get an extremely adaptable, professional, and efficient individual, who is eager to provide absolute customer service. I will tackle any situation that arises with the utmost poise and lead with confidence.
Overview
9
9
years of professional experience
Work History
Guest Service Representative
American Dream Mall
East Rutherford, NJ
01.2026 - Current
- Managed correspondence by responding to guest emails received throughout the week and addressing incoming inquiries.
- Managed live chat interactions with guests seeking immediate assistance.
- Monitored parking operations via CCTV to ensure efficient management of parking desks.
- Conducted license plate verification to authenticate guest claims.
- Processed refunds and date changes for various attractions within the mall.
- Oversaw rental operations for strollers, ECVs, and wheelchairs.
- Addressed guest reviews to enhance customer satisfaction and loyalty.
- Managed lost and found operations throughout mall and attractions.
Guest Experience Representative
American Dream Mall
East Rutherford, NJ
10.2019 - Current
- Greet customers and process ticket transactions for the amusement parks.
- Scanned each customer's bands before entering and exiting the parks. Efficiently provided customers with information about the amusement parks, such as directions to rides and general knowledge of the attractions.
- Knowledge about the entire mall in order to accurately answer customers' questions, whether it had to do with when stores were opening or information on future attractions and where were their places to eat.
- Prepared all equipment and essentials of the customers, depending on which attraction I was pleased at.
- Provided extra and flexible help to better accommodate the rising occupancy of the parks.
Centralized Scheduler
Kessler Rehabilitation Center
Lyndhurst, NJ
06.2023 - 01.2024
- Updated patient information in the database and adhered to confidentiality requirements.
- Routed calls and correspondence to appropriate medical staff.
- Managed complex phone calls from patients seeking same day or next day appointments.
- Assisted in resolving any conflicts or issues related to patient appointments or scheduling changes.
- Scheduled for physical / occupational / and speech therapy. Worker’s compensation, car accidents and lymphoma patients all throughout New Jersey.
Front Desk Agent
Meadowlands River Hotel
Secaucus, NJ
09.2019 - 03.2021
- Streamlined daily Operations including check-ins and check-outs and paperwork.
- Provided guest assistance and information regarding local attractions and points of interest.
- Handling payment processing duties and provide customers with receipts, proper bill and charge.
- Responded to guest including email, telephone and in person inquiries.
Stylist
Pandora Jewelry
10.2018 - 01.2019
- Consulted with customers to understand their needs, define expectations and discussed budget for pieces.
- Clean, polished and inspected jewelry to assess durability and quality.
- Delivered promises that left customers happy and satisfied with their purchase.
Customer Service Associate
Walmart
Secaucus, NJ
10.2016 - 04.2018
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Responsible for processing merchandise returns.
- Diligently handle money wiring and bill payments.
- Worked overnight shifts.
- Adequately processed new merchandise shipments when they arrived.
Education
High School Diploma - undefined
Agora Cyber Charter School
06.2014
Skills
- Executed various responsibilities concurrently to enhance operational efficiency
- Fostered positive relationships through a consistently courteous demeanor
- Cultivated an engaging and lively atmosphere to enhance team morale
- Applied superior organization skills to streamline workflows and enhance productivity
- Applied medical terminology to support clinical operations and improve patient care
- Utilized comprehensive computer skills to support project execution and team collaboration
Timeline
Guest Service Representative
American Dream Mall
01.2026 - Current
Centralized Scheduler
Kessler Rehabilitation Center
06.2023 - 01.2024
Guest Experience Representative
American Dream Mall
10.2019 - Current
Front Desk Agent
Meadowlands River Hotel
09.2019 - 03.2021
Stylist
Pandora Jewelry
10.2018 - 01.2019
Customer Service Associate
Walmart
10.2016 - 04.2018
High School Diploma - undefined
Agora Cyber Charter School