
Results-oriented Sales and Customer Service professional skilled in communication and negotiation. Leverages deep product knowledge to create customer solutions that enhance loyalty and retention. Experienced in training and mentoring sales and customer service teams, fostering effective collaboration across all organizational levels.
• Sales. prospect +250 plastic resin transformers (PE, PP, PS, specialities) and contact with possible future customers; samples, quoting and follow
Contact: Administracion24@grupoprs.mx
• Project: Inventory optimization at terminals
• Project: Material availability calculation model (Order Flow - Goods Issue)
• Tracking of orders volume against goods issued volume according to client-product requirements.
• Elaboration of monthly quotations and price recording of direct client list.
• Elaboration of inventory reports tracking from warehouse and in transit from/to terminal.
Contact: Lic. Andrea Castro: andrea-castro@exxonmobil.com
• Managed project for assignment of rights
• Developed dossiers for modifying sanitary registration conditions with COFEPRIS for medical devices and drugs, ensuring compliance with regulatory standards.
• Elaboration of technovigilance reports.
• Updating of both electronic backup and physical files in accordance with each modification.
• Coordinated updates of ISO certificates, Good Manufacturing Practices (GMP), and attorney powers (PoA) with global departments to maintain regulatory compliance.
• Notification of current health regulation updates.
• Managed and updated records on the Veeva Vault RIM platform to ensure accuracy and compliance with regulatory requirements.
Coordinated communications with QFB Lilia Elizabeth Martínez
Designed and implemented a CRM database to centralize 250+ prospects, customer requirements, quotations, and follow-up activities, improving sales tracking and grew sales opportunities from 20% to 80% by developing a CRM database and improving prospect follow-up.