Luis Santos
Phoenix,AZ
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
13
13
years of professional experience
Work History
Cook
Valle Luna Mexican Restaurants
Phoenix, AZ, AZ
02.2012 - 11.2016
- Used standardized recipes and other instructions to prepare food.
- Executed proper techniques when preparing menu item ingredients.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Checked quality of food products to meet high standards.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
General Manager
Panda Express Restaurant Group
Phoenix, AZ
11.2016 - 02.2025
- Created effective business plans to focus strategic decisions on long-term objectives.
- PGF People Guest Financials
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Education
High School Diploma -
Barry Goldwater High School
Phoenix, AZ05-2016
Skills
- Advertising and marketing
- Sales
- Branding
- Sound judgment
- Effective leader
- Goal setting
- Consistently meet goals
- Staff training
- Time and resource optimization
- Relationship building
Languages
Spanish
Professional
Timeline
General Manager
Panda Express Restaurant Group
11.2016 - 02.2025
Cook
Valle Luna Mexican Restaurants
02.2012 - 11.2016
High School Diploma -
Barry Goldwater High School