Luis Silva
Tulare,CA
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols.
Overview
27
27
years of professional experience
Work History
Correctional Officer
California Department Of Corrections And Rehabilitation
11.2001 - 04.2022
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Completed intake paperwork, fingerprints, and searches.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed behavior of residents individually and in groups.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
Clerk/Cashier Manager
Sierra Minit Mart
04.1995 - 11.2001
- Met customer needs through polite, friendly and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new cashier team members in customer service and money handling processes.
- Worked with other associates to support cashiers and management needs.
- Removed trash, swept, and mopped floors for professional appearance.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Retrieved items for customers and verified prices.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Replenished shelves regularly to meet customer demand and maximise sales.
- Bagged items securely to minimize breakages and reduce losses.
- Monitored store for suspicious activity and reported security concerns for prompt action.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Education
Criminal Justice
College of The Sequoias
Visalia, CAHigh School Diploma -
Tulare Union High School
Tulare, CA06.1987
Skills
- Ethical Standards of Conduct
- Operational Efficiency
- Behavioral Observations
- Disciplinary Action
- Occupational Hazards and Safety Precautions
- Social Perceptiveness
- Critical Thinking
- Instructing
- Judgment and Decision-Making
- De-Escalating Conflicts
- Search and Seizure Procedures
- Complex Problem-Solving
- Coordination
- Web Browser Software
- Active Listening
- Law and Government
- Speaking
- Safety and Security
- Conflict Resolution Skills
- Maintain Records
Timeline
Correctional Officer
California Department Of Corrections And Rehabilitation
11.2001 - 04.2022
Clerk/Cashier Manager
Sierra Minit Mart
04.1995 - 11.2001
Criminal Justice
College of The Sequoias
High School Diploma -
Tulare Union High School
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