Luis Sobrino
Lehigh Acres,FL
Summary
Bilingual highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
3
3
years of professional experience
Work History
Server
Taberna Burntwood
Naples, FL
10.2024 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Garnished dishes and beverages to serve visually appealing menu items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Provided excellent customer service to ensure satisfaction.
Server Assistant/Server
Longhorn Steakhouse
Fort Myers, Florida
02.2024 - 09.2024
- Resolved guest complaints to maintain complete customer satisfaction.
- Set up tables and chairs for parties and large groups.
- Prepared coffee and tea according to customers' orders using proper brewing techniques.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Demonstrated ability to multi-task by performing additional duties as assigned.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Olive Garden
Host/Busser/To-go Specialist
Fort Myers, FL
02.2023 - 01.2024
- Achieved cost-savings by developing functional solutions to problems.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided quick and efficient clearing of tables between courses.
- Assisted in the training of new bussers, sharing knowledge and best practices.
- Greeted guests with friendliness and professionalism.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Swept and mopped floors in dining areas to maintain cleanliness and safety standards.
Busser
El Gaucho Inca
Fort Myers, FL
05.2022 - 01.2023
- Bussed and reset tables in an orderly fashion.
- Expedited food to tables to assist servers during busy periods.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Stocked service areas with supplies such as coffee, food, tableware, and linens.
Education
High School Diploma -
Donna J Beasley Technical Academy
Lehigh Acres, FL03-2025
Skills
- Team member support
- Customer service
- Customer feedback management
- Quality control
- Dining customer service
- Guest engagement
- Sales techniques
- High volume dining
Timeline
Server
Taberna Burntwood
10.2024 - Current
Server Assistant/Server
Longhorn Steakhouse
02.2024 - 09.2024
Olive Garden
Host/Busser/To-go Specialist
02.2023 - 01.2024
Busser
El Gaucho Inca
05.2022 - 01.2023
High School Diploma -
Donna J Beasley Technical Academy