Luis Trejo
New York
Summary
Positive and upbeat professional knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet demands.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
Lutheran Social Services of New York
Brooklyn
06.2023 - Current
- Provide managerial oversight including scheduling, delegation, and shift leadership.
- Coordinate resident programming, appointments, and daily services.
- Maintain facility standards, documentation, and operational continuity.
- Coordinated intake procedures for new residents and assessed individual needs.
- Supervised staff and volunteers to maintain a supportive environment for residents.
- Developed and implemented safety protocols for shelter operations and resident care.
- Monitored compliance with regulations related to shelter operations and resident welfare.
- Managed programming and administrative aspects of this temporary homeless shelter for women and children, many with dual diagnoses.
- Organized donation drives within the community to collect items such as food, clothing, furniture.
- Collaborated with social workers and other professionals in order to provide comprehensive care for clients.
- Participated in professional development opportunities such as trainings or conferences related to homeless services.
Digital Asset Distributor
CBS / Paramount Global
New York
02.2019 - 08.2022
- Curated digital resources to enhance library collection accessibility.
- Collaborated with faculty to integrate digital materials into curriculation.
- Evaluated and selected digital content to meet user needs and interests.
- Assisted users in navigating digital databases and online resources.
- Managed multiple projects simultaneously while meeting deadlines efficiently.
- Generated monthly reports on the status of digitization projects.
- Collaborated with other departments on projects involving digitization of collections.
- Assisted patrons with troubleshooting issues related to accessing e-books or other electronic resources.
- Created and maintained a comprehensive inventory of digital library resources.
Color & Fragrance Consultant / Operations Associate
Sephora
New York
01.2014 - 01.2019
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
Education
Associate Degree - Advertising & Marketing Communications
Fashion Institute of Technology (FIT)
New York, NYSkills
- Shift leadership
- Scheduling
- Safety protocols
- Needs assessment
- Resident programming
- Team collaboration
- Project management
- Inventory management
- Resource allocation
- Effective communication
- Conflict resolution
- Problem solving
- Community outreach
- Conflict resolution techniques
- Schedule management
- Attendance oversight
- Labor and food cost control
- Document management
- Training and mentoring
- Production management
- Operations management
- Employee training
- Strategic thinking
- Policy and procedure enforcement
- Strong verbal and written communication
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Shift Supervisor
Lutheran Social Services of New York
06.2023 - Current
Digital Asset Distributor
CBS / Paramount Global
02.2019 - 08.2022
Color & Fragrance Consultant / Operations Associate
Sephora
01.2014 - 01.2019
Associate Degree - Advertising & Marketing Communications
Fashion Institute of Technology (FIT)