Luis Trevino
Texas City,TX
Summary
Committed and professional with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Hardworking employee enthusiastic about learning in the automotive field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Automotive Service Advisor
Mercedes-Benz
02.2022 - 12.2023
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Built strong relationship with high end customers to meet their expectations and to satisfy their needs.
- High critical thinking, decision-making, creativity, and information processing.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Sales Associate
Toyota
02.2020 - 02.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
Education
Associate of Science - Automotive
San Jacinto College District
Pasadena, TX06.2018
High School Diploma -
Pasadena Memorial
4410 Crenshaw Rd05.2014
Skills
- Professionalism
- Organization
- Time Management
- Adaptability
- Complaint Handling
- Customer Relations
- Automotive Terminology
- Multitasking
- Stress Management
- Critical Thinking
- Problem Solving
- Customer Satisfaction
Timeline
Automotive Service Advisor
Mercedes-Benz
02.2022 - 12.2023
Sales Associate
Toyota
02.2020 - 02.2022
Associate of Science - Automotive
San Jacinto College District
High School Diploma -
Pasadena Memorial
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