Luis Tun Perez
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at 21st Amendment Brewery. Proven ability to enhance guest engagement through personalized recommendations and effective teamwork. Skilled in cash handling and POS operation, consistently improving workflow efficiency and customer satisfaction in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Server
Cole Valley Tavern
03.2022 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed guest orders using point-of-sale system efficiently.
- Maintained cleanliness and organization of dining area throughout shifts.
Server
21st Amendment Brewery
04.2014 - 09.2025
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Improved dining experience by providing prompt, attentive service to guests.
Server
Barrio
2021 - 2023
- Developed strong knowledge of drink recipes, enabling quick service and accurate order fulfillment.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Collaborated with team members to deliver exceptional service during peak hours, improving workflow efficiency.
- Assisted in inventory management by tracking stock levels and placing orders for bar supplies as needed..
- Implemented upselling techniques to increase sales revenue while enhancing guest experiences through personalized recommendations..
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Hospitality service expertise
Customer service
Team collaboration
POS operation
Warm and friendly
Team leadership
Languages
Spa
Elementary
English
Elementary
Timeline
Server
Cole Valley Tavern
03.2022 - Current
Server
21st Amendment Brewery
04.2014 - 09.2025
Server
Barrio
2021 - 2023