Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luis Valenzuela

Santa Rosa

Summary

Proven track record in behavioral management and patient safety management, honed over years at Santa Rosa Behavioral Healthcare Hospital. Bilingual (English/Spanish) professional adept at employee training and problem-solving, enhancing team efficiency by 30%. Specializes in delivering high-quality behavioral support, demonstrating exceptional nursing assistance and team-building skills. Energetic professional performs assessments, monitors behavior and helps develop treatment plans. Proven ability to collaborate with multidisciplinary teams to meet patient needs. Offers skills in task prioritization and task management. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Care Coordinator

Santa Rosa Behavioral Healthcare Hospital
06.2024 - Current
  • HiPAA compliance to ensure data privacy and security
  • Collaboration with nurses, director, manager and house supervisor.
  • In charge of Eligibility Benefits and verification.
  • Processes referral requests for patients to achieve timely and accurate determinations.
  • Maintains required turnaround times for referral completion.
  • Assists providers and patients with referral status questions.
  • Processes referral requests for patients to achieve timely and accurate determinations.
  • Participates in development and implementation of improvements to the referral process and workflows.

Mental Health Technician

Santa Rosa Behavioral Healthcare Hospital
07.2023 - Current
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Took and monitored vital signs, administered medications, and managed patient behavior.
  • Took patient blood pressure and pulse rate, reporting findings in health charts.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • provides direct patient care and support to individuals experiencing mental health challenges, working under the supervision of licensed professionals.

Unit Coordinator Training

Santa Rosa Behavioral Healthcare Hospital
09.2023 - 12.2023
  • Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
  • Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
  • Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
  • Coordinated and maintained referral sources related to admissions, discharges, and follow up services to sustain daily census requirements.
  • Assisted in ordering and serving patient meals, transporting patients and performing indirect patient care duties at competent level and according to needs of patient population served.
  • Prioritized safe care for patients, staff and visitors.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Team Member

Jamba Juice
05.2021 - 11.2021
  • Contributed to team success by completing jobs quickly and accurately.
  • Keep work areas clean, organized, and safe to promote efficiency and team safety.
  • Maintained productive, efficient approach to all tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Developed good rapport relationships with coworkers and managers.

Customer Service Representative

Promenade Rio Vista
06.2020 - 11.2021
  • Responded to customer requests for products, services, and company information.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Team Leader Manager

Jack in the Box
06.2016 - 11.2021


  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training, and development.
  • Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

BIOHAZARD (CUSTODIAL TECHNICIAN) -

MONTGOMERY ADULT SCHOOL
02.2023

High School Diploma -

Tijuana College
06.2011

Certificate -

WEST COAST MEDICAL ASSISTANT TRAINING PROGRAM
Rohnert Park, CA
08-2025

Skills

  • Discharge Planning
  • Patient Safety Management
  • Bilingual in English and Spanish
  • Behavior Observation
  • Employee Training
  • Problem-solving aptitude
  • Nursing Assistance
  • Team building
  • Behavioral support

Timeline

Care Coordinator

Santa Rosa Behavioral Healthcare Hospital
06.2024 - Current

Unit Coordinator Training

Santa Rosa Behavioral Healthcare Hospital
09.2023 - 12.2023

Mental Health Technician

Santa Rosa Behavioral Healthcare Hospital
07.2023 - Current

Team Member

Jamba Juice
05.2021 - 11.2021

Customer Service Representative

Promenade Rio Vista
06.2020 - 11.2021

Team Leader Manager

Jack in the Box
06.2016 - 11.2021

High School Diploma -

Tijuana College

BIOHAZARD (CUSTODIAL TECHNICIAN) -

MONTGOMERY ADULT SCHOOL

Certificate -

WEST COAST MEDICAL ASSISTANT TRAINING PROGRAM

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Luis Valenzuela