Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luis Vazquez

Brownsville

Summary

Dedicated customer service representative skilled in problem-solving and communication. Proven track record of delivering quality assurance and maintaining operational standards to enhance customer satisfaction. Customer service professional skilled in relationship management, payment processing, and quality assurance. Proven ability to enhance operations and ensure customer satisfaction.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Advanced Call Center Technologies LLC
Harlingen
09.2024 - Current
  • Provide information about accounts
  • listen to customers questions and concerns and provide fast response
  • Take payments or schedule

Lead Operator

Creative Liquid Coatings
Brownsville
10.2018 - 05.2024
  • Monitoring warehouse operations
  • Troubleshoot issues that may arrive and perform routine walkthroughs on operators

Quality Control Inspector

CK Technology
Brownsville
09.2015 - 09.2018
  • Inspection of parts of final assembly to ensure company standards are met, input data using excel
  • Interaction with customers

Cashier

Dollar General
Brownsville
07.2015 - 09.2015
  • Duties included: cleanliness of store, work the cash register and point of sales, Restocking items

Education

High School Diploma -

Porter High School
Brownsville, TX
05-2014

Skills

  • Account management
  • Customer relationship management
  • Troubleshooting issues
  • Payment processing
  • Data entry and analysis
  • Quality assurance

Timeline

Customer Service Representative

Advanced Call Center Technologies LLC
09.2024 - Current

Lead Operator

Creative Liquid Coatings
10.2018 - 05.2024

Quality Control Inspector

CK Technology
09.2015 - 09.2018

Cashier

Dollar General
07.2015 - 09.2015

High School Diploma -

Porter High School
Luis Vazquez