Luis Vega Diaz

Serve as the primary point of contact for patients, coordinating care across telehealth and home visits while collaborating with physicians, nurses, care coordinators, social workers, and partner clinics. Coordinate appointments and follow-up, guide patients through telehealth technology and consent requirements, and provide clear communication and support throughout the care journey. Support patients and ensure timely coordination across multiple healthcare programs, including MyCare Medical and Gold Kidney Health Plan.

Experienced health insurance professional supporting customers through the ACA Marketplace using HealthSherpa. Assisted clients via phone, email, and chat, provided guidance on insurance options, and maintained accurate customer information and documentation.

Served as Membership and Enrollment Management Specialist and Claims and Grievance Specialist, resolving customer issues promptly and efficiently.

Managed health insurance licenses across 26 states and assisted consumers with ACA Marketplace and Covered California plans. Educated clients on supplemental products, including accident, hospital, dental, vision, and discount plans.

Managed client relationships and sales operations from product selection through delivery and project completion, generating approximately $2M in annual revenue. Developed Salesforce databases and coordinated logistics, samples, and customer communications.