Michelle Nava
Commerce City,CO
Summary
Dedicated Patient Coordinator with 7+ years of experience in dental and medical office administration, specializing in patient scheduling, insurance verification, and treatment coordination. Skilled at managing multiple priorities in fast-paced environments while delivering excellent patient care and support. Bilingual (English/Spanish) with strong communication skills and proven ability to thrive in remote healthcare roles. Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
9
9
years of professional experience
Work History
Patient Coordinator
Peak Dental Services
Arvada, CO
09.2021 - Current
- Manage high-volume scheduling, reminder calls, and inbound patient inquiries, ensuring efficient office workflow.
- Verify insurance coverage, submit pre-authorizations, and provide detailed financial breakdowns to patients.
- Prepare and present treatment plans, ensuring patient understanding and case acceptance.
- Process payments, maintain accurate patient records, and support clinical team with daily operations.
Patient Coordinator / Receptionist
Perfect Teeth Dental
Denver, CO
06.2016 - 01.2020
- Handled front-office operations including scheduling, insurance verification, and patient charting.
- Delivered exceptional customer service, assisting patients with treatment questions and financial options.
- Supported providers by preparing accurate documentation and maintaining compliance with HIPAA standards.
- Increased office efficiency by streamlining scheduling and communication processes.
Education
High School Diploma -
Hinckley High School
Aurora, CO01.2011
Skills
- Patient scheduling and charting
- Insurance verification and pre-authorizations
- Treatment planning and case presentation
- Microsoft Office Suite proficiency
- Bilingual communication: English and Spanish
- Patient education and support
- Professional phone etiquette
- HIPAA compliance
- Telehealth coordination
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Patient Coordinator
Peak Dental Services
09.2021 - Current
Patient Coordinator / Receptionist
Perfect Teeth Dental
06.2016 - 01.2020
High School Diploma -
Hinckley High School
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