Luis Ventura
Berwyn,IL
Summary
Motivated, organized person with 10+ years of experience providing prompt and efficient customer service. Ability to follow through with promises and easily adapt to changes in business needs. Proven track record of professionalism and maintaining a welcoming environment. Customer service with 10+ years of experience providing quick and efficient service to customers. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bartender
Sidebar Grille
Chicago
02.2006 - 03.2020
- Communicated with customers daily, provided friendly and courteous service, and answered questions.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
Bartender
80 Proof
Chicago, IL
02.2021 - 03.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Benchmark
Chicago, IL
03.2024 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Bartender
Rizzos Bar Inn
Chicago, IL
03.2024 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Education
Criminal Justice -
Westwood College
Chicago, IL10.2008
Skills
- Customer service
- Food service
- Restaurant experience
- Communication skills
- Computer literacy
- Leadership
- English
- Microsoft excel
- Bilingual
- Guest services
- Time management
Certification
- Food Handler
- Forklift Certification
Timeline
Bartender
Benchmark
03.2024 - Current
Bartender
Rizzos Bar Inn
03.2024 - Current
Bartender
80 Proof
02.2021 - 03.2024
Bartender
Sidebar Grille
02.2006 - 03.2020
Criminal Justice -
Westwood College