Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luis Villegas

Houston,TX

Summary

Accomplished Detention Officer and Bilingual Retail Banker with a proven track record in emergency response and developing customer relationships. Excelled at Harris County Sheriff Office by implementing conflict resolution strategies, enhancing facility safety, and fostering positive inmate rapport. At WoodForest National Bank, significantly boosted client portfolio through cross-selling and exceptional service. Skilled in cash management and fluent in Spanish, adept at meeting diverse client needs.

Professional banking expert with strong analytical skills and deep understanding of financial services, risk management, and customer relations. Adept at team collaboration and consistently achieving high-impact results. Reliable and adaptable to changing needs, with expertise in financial analysis, loan processing, and regulatory compliance. Recognized for strong communication abilities and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Detention Officer

Harris County Sheriff Office
09.2024 - Current


  • Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
  • Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
  • Wrote daily reports and maintained logs of inmate activities and behaviors.
  • Documented inmate behavior and activities in logbooks.
  • Made rounds at specified intervals and conducted head counts and roll calls.

Bilingual Retail Banker

WoodForest National Bank
03.2023 - 09.2024
  • Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
  • Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
  • Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
  • Trained new hires on customer service policies and procedures.
  • Processed wide variety of retail banking transactions for personal and commercial customers.

Cashier

7-11 Store
09.2022 - 09.2023
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels..
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

Cypress Park High School
Houston, TX
08.2023

Skills

  • Patience and tolerance
  • Emergency response
  • Physical restraint
  • Behavioral observation
  • Fluent spanish speaker
  • Strong communication skills
  • Cash handling expertise
  • Customer service
  • Cash handling
  • Cash management
  • Cross-selling expertise
  • Developing customer relationships
  • Teller experience
  • Branch operations
  • Check cashing and withdrawals
  • Meeting sales goals
  • Account openings
  • Loss prevention
  • Dual control vaults
  • Loan approvals
  • Audit procedures
  • Account updating
  • Balance transfers
  • Opening and closing procedures

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Detention Officer

Harris County Sheriff Office
09.2024 - Current

Bilingual Retail Banker

WoodForest National Bank
03.2023 - 09.2024

Cashier

7-11 Store
09.2022 - 09.2023

High School Diploma -

Cypress Park High School

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Luis Villegas