Luisa Ayala
San Marcos,CA
Work Preference
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Key Holder
Cotton On Mega
11.2022 - Current
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Assisted in hiring and training staff on customer service protocols, enhancing team performance and service quality.
- Supervised daily store operations, ensuring adherence to company policies and standards.
Sales Manager
American Eagle Outfitters
02.2020 - Current
- Enhanced the AEO Selling Model to increase store revenue and customer experience
- Assisted in resolving barriers, trained associates, and verified AEO compliance
- Used positive verbiage to engage and introduce customers to AEO's well-rounded culture.
Head Field Hockey Coach
Mission Hills High School
08.2018 - Current
- Implementing new training modules for athletes and spearheading the Varsity Field Hockey program towards California Interscholastic Federation
- Using excel to manage Department Budget and organizing social events to ensure teams are cohesive and motivated
- Coordinated seasonal schedules, ensuring efficient use of resources and facilities for practices and games.
- Implemented injury prevention protocols, promoting athlete safety and long-term wellness.
Education
Bachelor of Science - Human Biology
University of California, San Diego
La Jolla06-2025
High School Diploma -
Mission Hills High School
San Marcos, CA06.2018
Skills
- Bilingual (Spanish and English)
- Teamwork
- Leadership Abilities
- Organization Skills
- Ambitious
- Proficient Microsoft Suite
- Team training and development
- Customer Service Management
- Effective communication
- Microsoft Excel expertise
Certification
- Adult and Pediatric First Aid/CPR/AED certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
Field hockey
Timeline
Key Holder
Cotton On Mega
11.2022 - Current
Sales Manager
American Eagle Outfitters
02.2020 - Current
Head Field Hockey Coach
Mission Hills High School
08.2018 - Current
High School Diploma -
Mission Hills High School
Bachelor of Science - Human Biology
University of California, San Diego