Luisa Ayala
San Diego,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure any entry-level position and driven to foster top performance. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
6
6
years of professional experience
Work History
Key Holder
Cotton On Mega
11.2022 - Current
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
Sales Manager
American Eagle Outfitters
02.2020 - Current
- Enhanced the AEO Selling Model to increase store revenue and customer experience
- Assisted in resolving barriers, trained associates, and verified AEO compliance
- Used positive verbiage to engage and introduce customers to AEO's well-rounded culture.
Head Field Hockey Coach
Mission Hills High School
08.2018 - Current
- Implementing new training modules for athletes and spearheading the Varsity Field Hockey program towards California Interscholastic Federation
- Using excel to manage Department Budget and organizing social events to ensure teams are cohesive and motivated
- Hiring and developing the best candidate to supervise the Junior Varsity Team.
Education
Neurobiology (In Progress) -
University of California, San Diego
03.2024
High School Diploma -
Mission Hills High School
San Marcos, CA06.2018
Skills
- Bilingual (Spanish and English)
- Teamwork
- Leadership Abilities
- Organization Skills
- Ambitious
- Proficient Microsoft Suite
- Team training and development
- Customer Service Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Key Holder
Cotton On Mega
11.2022 - Current
Sales Manager
American Eagle Outfitters
02.2020 - Current
Head Field Hockey Coach
Mission Hills High School
08.2018 - Current
Neurobiology (In Progress) -
University of California, San Diego
High School Diploma -
Mission Hills High School