Luisa Garcia
Colorado Springs,CO
Summary
Dedicated and detail-oriented dental receptionist with over 10 years of experience in managing patient relations, scheduling appointments, and ensuring seamless office operations. Proven ability to foster positive relationships with patients while maintaining a high level of professionalism and efficiency. Committed to contributing to a supportive dental team and enhancing the overall patient experience through exceptional service and organizational skills. Eager to leverage expertise in a dynamic environment that values patient care and teamwork.
Overview
10
10
years of professional experience
Work History
Patient Coordinator
Woodland Park Dental Group
Woodland Park, CO
03.2025 - 02.2026
- Facilitated welcoming and positive experiences for patients throughout their visits.
- Oversaw incoming call management and coordinated appointment scheduling for new and existing patients.
- Verified insurance eligibility for patients. Updated patient records accurately and efficiently.
- Facilitated collection of copays and outstanding balances while ensuring accurate posting of payments to patient records.
- Assessed financing and payment options to enhance patient service interactions.
- Optimized scheduling processes to ensure efficient booking of hygienist and dentist appointments.
- Compiled and submitted end-of-day reports to ensure accurate tracking of daily activities.
Front Office Coordinator
Rigby Dental
Colorado Springs
12.2015 - 08.2024
- Oversaw all front desk operations and procedures to ensure seamless guest experiences.
- Managed incoming and outgoing telephone calls and emails to ensure effective communication.
- Greeted clients and visitors at reception. Assisted with inquiries and provided information. Scheduled appointments effectively.
- Executed precise data entry and updates for client information.
- Organized and prepared communications for review, ensuring clarity and accuracy.
- Sorted department mail and organized date stamps for efficient processing. Assisted in preparing outgoing mail and distributing office faxes promptly.
- Organized and retrieved documents efficiently. Supported maintenance of filing system and created new files as needed. Assisted in purging outdated files.
- Facilitated coordination of treatment plans and presented insurance options to patients.
- Facilitated communication between dentists, hygienists, and patients to enhance care coordination.
- Managed high call and waiting room traffic with composure and efficiency.
- Verify patients insurance coverage and ensure accuracy of billing information
- End of the day reports.
- Collect patients payments, input insurance payments in accounts
- Completed annual OSHA training and CPR certification courses.
- Positive work ethic and commitment to working collaboratively with office staff
Education
High School Diploma -
Birmingham High Scholl
Van Nuys, CA05.1993
02.2025
Skills
- Microsoft Word proficiency
- Proficient in ( Softdent, Eagle Soft and Easy Dental, Denticon)
- Highly organized
- Effective written and verbal communication
- Bilingual in Spanish and English
- Strong customer service skills
Timeline
Patient Coordinator
Woodland Park Dental Group
03.2025 - 02.2026
Front Office Coordinator
Rigby Dental
12.2015 - 08.2024
High School Diploma -
Birmingham High Scholl