Luisa Gonzalez
Flushing,NY
Summary
Dynamic phlebotomist with extensive experience at New York Cancer And Blood Specialists, excelling in specimen handling and patient care. Proven ability to maintain meticulous records and ensure compliance with HIPAA guidelines. Bilingual communicator skilled in customer service and workflow coordination, dedicated to delivering high-quality results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Phlebotomist
New York Cancer And Blood Specialists
Queens, NY
06.2024 - 04.2025
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Maintained accurate records of collected specimens and test results.
- Adhered to HIPAA guidelines regarding patient privacy.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Verified patient information prior to specimen collection.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Phlebotomist
Kings Point Pediatrics
10.2022 - 05.2024
- Front receptionist at a pediatric office with high call volume
- Proficient in Microsoft word 365 (word, PowerPoint, office, etc)
- Able to do medical forms required by the NYC state & doctor
- Proficient at checking patients' insurances
- Medical assistant/ phlebotomist
- Able to draw blood from infants & newborns
- Proficient at doing vital signs, eye exams, nebulizer treatments
- Knowledge of getting vaccines and appropriate forms ready for provider
- Proficient in epic & office practicum
Customer Service Representative
SN HEALTH
Palm Bay, FL
03.2020 - 09.2022
- Patient intake coordinator
- High volume call daily tasks
- Data entry
- Addressing patients' questions and giving detailed information about plans and rates
- Supported sales team members to drive growth and development.
- Provided accurate information about products and services to customers.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
A.A/B.A - Liberal Arts and Science, Childhood education
Queensborough Community College
Queens, NY03.2023
Phlebotomy certificate -
Horizon healthcare institute
Melbourne, Florida09.2021
Computer science and information course -
Eastern Florida Estate College
Palm Bay, Florida02.2019
GED -
South Area Adult Education
Melbourne03.2015
Skills
- Problem-solving
- Customer service
- Bilingual Communication
- Attention to detail
- Organized and efficient
- Research and analysis
- Record keeping
- High volume call tasks
- Data entry
- Paperwork processing
- Lab reporting
- Staff management
- Specimen handling
- Microsoft Office
- Workflow coordination
- Quality assurance
Extracurricular Skills
- Microsoft 360
- BSL certificate
- Currently enrolled in Italian (111) on a path to intermediate Italian as a third language.
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Phlebotomist
New York Cancer And Blood Specialists
06.2024 - 04.2025
Phlebotomist
Kings Point Pediatrics
10.2022 - 05.2024
Customer Service Representative
SN HEALTH
03.2020 - 09.2022
A.A/B.A - Liberal Arts and Science, Childhood education
Queensborough Community College
Phlebotomy certificate -
Horizon healthcare institute
Computer science and information course -
Eastern Florida Estate College
GED -
South Area Adult Education
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