Luisa Hencker
Gulf Breeze,FL
Summary
Dynamic professional with a proven track record in automotive sales at Sandy Sansing BMW and legal expertise from 18 Judicial Administrative Court. Excelled in customer relationship management and legal analysis, boosting client satisfaction and success rates. Skilled in negotiation and communication, adept at fostering strong partnerships and achieving results under pressure.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
13
13
years of professional experience
Work History
Automotive Sales Consultant
Sandy Sansing BMW
05.2022 - Current
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
Automotive Sales Consultant
Step One Automotive Group
09.2019 - 02.2022
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Childcare Assistant
US NAVY CHILD AND YOUTH DEVELOPMENT
01.2018 - 09.2018
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
Lawyer
18 Judicial Administrative Court
09.2011 - 04.2013
- Prepared and reviewed contracts and other legal documents following applicable regulations.
- Analyzed and applied legal principles and performed legal research to support litigation strategy.
- Represented clients in court proceedings, hearings and arbitrations.
- Advised clients on variety of legal matters, including corporate governance, intellectual property, labor law and taxation.
- Built lasting relationships with clients by demonstrating integrity, dedication, and a genuine commitment to their success.
- Used knowledge of legal precedents to analyze probable outcome of cases.
- Delivered exceptional client service through attentive listening, empathetic understanding, and creative problem-solving to address individual needs.
Education
High School Diploma -
Colegio Palermo De San Jose
Medellin, ColombiaBachelor of Laws - Law
Universidad De Medellin
Medellin, ColombiaSkills
- Follow-up techniques
- Resilience under pressure
- Strong negotiation skills
- Sales pipeline management
- Customer relationship management
- Documentation and reporting
- Lead follow up
- Teamwork and collaboration
- Attention to detail
- Customer assistance
- Strong communication and interpersonal skills
- Competitive
Languages
Spanish
Native or Bilingual
Timeline
Automotive Sales Consultant
Sandy Sansing BMW
05.2022 - Current
Automotive Sales Consultant
Step One Automotive Group
09.2019 - 02.2022
Childcare Assistant
US NAVY CHILD AND YOUTH DEVELOPMENT
01.2018 - 09.2018
Lawyer
18 Judicial Administrative Court
09.2011 - 04.2013
High School Diploma -
Colegio Palermo De San Jose
Bachelor of Laws - Law
Universidad De Medellin
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